Frequently Asked Questions

Currently the City of Melissa contracts with the Collin County Animal Services located in McKinney for its animal control services. For information please call 972-547-7292 or visit their website.

Lost Pet

Are you looking for a lost pet? You can also follow Collin County Animal Services on Facebook and receive the latest updates on the animals on Stray Hold.

Animal Shelter & Field Response Hours

• Animal Control (Field):
  Monday - Only Emergency Field Calls
  Tuesday through Sunday - 8 am to 5 pm
  • Regular and Emergency Calls
    After-hours and Holidays - Only Emergency Field Calls
• Animal Shelter:
  Closed on Mondays
  Tuesday through Friday - 9 am to 6 pm
  Saturday through Sunday - Noon to 5 pm
  Closed on Holidays

Learn more about the City of Melissa Animal Control Ordinance and process.

You can complete a Complaint Intake Form via the new Camino portal or email Code Enforcement, and someone will get back to you regarding your concern. As a reminder, please provide the complete street address or cross-street location, the type of complaint (i.e., falling fence, high grass/weeds, illegal dumping), and any other information that may be helpful to the Code Compliance Officer. As always, you may call Code Compliance at 972-838-1089 and leave a detailed message if the Code Compliance Officer is unavailable.

The Melissa Police Department is dedicated to providing the best police service possible to the residents and visitors of Melissa. Police employees are carefully selected and given the best training available in order to provide professional service. However, you may have occasion to lodge a complaint in reference to the actions of a member of the Melissa Police Department. In order to be responsive to you, we are providing the following guidelines on how complaints should be made, how they are investigated, and their results

How Complaints Are Made

Any person wishing to make a complaint may do so by coming to the Melissa Police Department between 8 am and 5 pm, Monday through Friday. The Police Department is located at:
Public Safety Building
2402 McKinney St.
Melissa, Texas  75454

Public Complaint Process

Texas State Law (Government Code 614.022) requires that all complaints against police officers be in writing and signed by the person making the complaint. View the City of Melissa Police Department Complaint Form (PDF). Just as citizens who are arrested must be notified of the charges against them, police officers must be given copies of complaints before any disciplinary action may be taken. The person who claims to be aggrieved must make the complaint. Other persons involved in the incident may give statements as witnesses. Learn more about the Public Complaint Process.

The Melissa Police Department offers a tip line for Melissa residents to use for non-emergency situations. The phone number is 972-838-2075 and callers are able to leave a message for the Police to follow up on their tip. This line is not for emergencies and In the event of an emergency or when suspicious activity or a crime is in progress residents should call 911 immediately. When calling the tip line, you should provide the following information:

• As many details about the incident/activity as possible
• The type of incident or activity to which you are calling about
• Where and when the activity occurs, information on the person(s) committing the offense

You may remain anonymous, however, if you wish to be contacted at a later time, please also include your name and telephone number so an officer may contact you directly.

The City of Melissa is served by two primary companies that manage the electrical infrastructure (such as power lines) in our community. Should you experience a service outage or encounter a street light outage, you will want to report the outage directly to the appropriate electrical providers.

Residents can report a street light outage directly to the electric service provider. 

If you would like to report a needed street repair, please complete the online form, or you may also contact Donald McKinney, Director of Public Works, at 972-632-1978.

If you have a suggestion or concern, please send an email to Communications or call 972-838-2338. Please allow 24 hours for staff to respond to your email.