Is there a fee for paying via online portal or over the phone/IVR?

Payments made through the Interactive Voice Response/IVR or online payment portal are assessed a $1.25 system maintenance fee per transaction.

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1. Is there a fee for paying via online portal or over the phone/IVR?
2. Do other cities charge this sort of 'fee' to their customers?
3. How can I avoid paying this 'system maintenance fee'?