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Home > Welcome Newcomers

Welcome Newcomers

Thank you for choosing Melissa as your new home. It is our privilege to welcome newcomers on a daily basis. This page was developed for your convenience and we hope it will answer many questions about your new city.

You will find that we are a community made up of volunteers who support our  Fire Department, schools, churches and community organizations, such as the Melissa Area Chamber of Commerce.  Learn more about our sense of community.

Melissa ISD
1904 Cooper
Melissa, TX
Melissa ISD website

The Melissa Public Library has more than 15,000 titles of books, CD's and reference material. The library is located at 3411 Barker Avenue inside the Melissa City Hall. For hours and more information please visit the
Melissa Public Library page or call 972-837-4540.

Parks and Recreation



CodeRED_CodeRED WW ButtonMelissa residents can sign up to receive the latest in emergency alerts, notifications for service interruptions and severe weather updates by phone, email and/or text.    Click on the button to the left to register today!

Users must opt-in to receive alerts to their land-line or mobile telephone when signing up for CodeRED.
  There is also a FREE CodeRED Mobile Alert app available for both iOs and Android - check your mobile app store for more.

What is CodeRED?

The City has implemented a tool called CodeRED, an emergency notification system capable of placing up to 60,000 telephone calls per hour.  A pre-recorded message will be delivered telling residents and businesses about the situation and what action needs to be taken, if any. 

When a situation arises in Melissa, City staff will turn to the Internet and the CodeRED mapping tools to designate a call area based on addresses.  With the push of a few buttons, a pre-recorded message describing the situation will be delivered to a live person or an answering machine in the affected area, possibly including instructions requiring action on the part of the recipient. Residents and businesses may add their numbers to the calling database by clicking on the CodeRED icon on the City of Melissa Home Page and following the instructions. No one should automatically assume his or her telephone number is included. 

The system works with cellular phones but requires a Melissa street address.  People who have recently moved to the City but kept the same listed or unlisted number will need to input their current address into the database.  When entering information, please fill out all of the screens.  The newest data entered will replace the old data.
CodeRED will be used for emergencies or disasters that might call for action like evacuation, sheltering in place, or boiling contaminated water, but may also be used in situations that are non-emergency related. Learn more about CodeRED

Stay Connected with Laptop ImageStay Connected!
The City of Melissa now offers many ways our residents to stay connected and informed about the latest happenings within the City. 

Newspapers and Publications


Water, Sewer, Residential Trash & Recycle
The City of Melissa provides water, sewer, residential sanitation and recycling services within the city limits and in some unincorporated areas of Collin County. New service is established by contacting our customer care and utility billing partner FATHOM at (855) 266-4941, Monday through Friday, 8:00 a.m. to 5:00 p.m.  For more information visit the Utility Billing website.

Some properties within the city limits are provided water by North Collin Water Supply Corporation (NCWSC). NCWSC can be reached at 972-837-2331 or you can visit their website. If you are provided water by NCWSC and are in the city limits, please call 972-838-2035 to establish trash and recycling service and, where applicable, sewer service.

Bulk Waste
The City of Melissa and our Solid Waste Provider Progressive Waste Solutions offer our residential customers a complimentary monthly bulk pickup each month on the SECOND SATURDAY

If you have any questions or are interested in scheduling a bulk pickup, please contact Progressive by 4:00 p.m. on the Friday prior at (469) 452-8000 or email iesimelissa@iesi.com.

Household Hazardous Waste Disposal Program


 **Please note: the information below regarding Utilities not managed by the City is provided as a courtesy and is not intended to be all inclusive and does not provide all options available.**  


If you would like more information regarding your choices of electric providers under deregulation you can access www.powertochoose.org

ONCOR website

GCEC website

ATMOS website 


AT&T - 800-585-7928
New customers: http://www.att.com/
Existing customers: https://www.attsavings.com/customer-service



New customers: http://www.att.com/
Existing customers: https://www.attsavings.com/customer-service

DISH Network website

DIRECT TV website

Below are links to Third Party Searches using the 75454 zipcode which is provided as courtesy to evaluate other options than the major providers confirmed above.  *The City of Melissa has not verified these claims and is not responsible for the content's accuracy* 

To file a complaint against a Utility provider you can access the Texas Public Utility Commission website.


Driver's License
Texas Department of Public Safety
400 Powerhouse Street
McKinney, TX
Texas DPS website

Vehicle Tags
Collin County Tax Assessor/Collector
2300 Bloomdale Road
Suite 2302 (Motor Vehicles)
McKinney, TX 75071

Veterans Services

Public Transportation
Collin County Transit Taxi Voucher Program for the elderly (65+) and individuals with disabilities.

Those interested in joining the program will need to complete the qualification process prior to taking their first ride.
Application Form

Apply Online

A new Low Income program will be available for those that qualify in 2018 as well.

Contact: (940) 243-0077 or visit Collin County Transit webpage


Voter Registration 

Information on Collin County Voter Registration
Texas Secretary of State
Online Voter Registration Application

Alarm Installation & Activation Certificate
The City of Melissa does not require a permit for installation and activation of a privatye alarm system, however the State of Texas does require that this certificate is filed with your local municipality.  Learn more here.

Animal Services

Melissa Post Office
2200 E. Melissa Road
Melissa, TX 75454

121 Regional Disposal Facility
3820 Sam Rayburn Highway
Melissa, TX 75454
(972) 295-6380
7:00 a.m. – 5:00 p.m. Monday through Friday
8:00 a.m. – 3:00 p.m. Saturday
Collin County Clean-up Day - 1st Saturday monthly
Odor Control Information

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