New Utility Billing vendor to issue new account numbers

After several months of implementing an innovative internal workaround that was largely successful in maintaining the City’s Utility Billing function uninterrupted, a new billing system is set to go live.

Starting this month, the City will be transitioning a portion of the Utility Billing function to Municipal Online Payments, a service provided by Tyler Technologies.  The new system introduces some changes to the current process.  Chief among these changes is a new account number for each residence and commercial customer. 

The new account number will arrive with the paper bills arriving in homes and businesses by mid next week.  Customers who receive utility bills via email have been receiving them this week.

Along with the new account numbers, an online payment system will be instituted on www.municipalonlinepayments.com/melissatx and a new interactive voice response line will accept telephone payments at 866-261-7377.

Other aspects of the utility billing process remain unchanged.  For example, meter readings continue to be obtained through Melissa’s Advanced Metering Infrastructure (AMI) system.  Also, there are no changes to several of the methods customers can use to pay their utility bills.  For example, customers can:

  • Write a check payable to the City of Melissa and deposit it in the drop-box in front of City Hall.
  • Mail a check made payable to the City of Melissa to: City of Melissa, Bank Lock Box Dept #531, PO Box 3689, Sugar Land, TX 77487.
  • Use the bill pay feature from their bank or credit union accounts, if available.  If residents make use of their bank’s bill pay feature, they must use the new account number
  • Credit or debit card payments made over the phone can be made via the interactive voice response system at 866-261-7377.  Again, the new account number is required.

In-person payment by cash, check, debit or credit card at the Utility Billing Office at City Hall is currently not available because of the closure of City Hall to help prevent the spread of the coronavirus.  When that restriction is no longer in place, in-person payments will resume.

Once registered on Municipal Online Payments, customers will be able to pay their bill, access updated account information, view balances, payment amounts, and billing due dates.  Additional features, such as consumption trending, optional payment leveling and others will be added later. 

To start using the portal, customers should visit https://municipalonlinepayments.com/melissatx and create their account, using their new account number.  The online utility billing application gives customers access to their accounts 24 hours a day, 365 days a year, and is optimized for use on mobile devices.

“This transition will take a little time to fully implement, and we’re counting on the patience of customers as we go through the transition,” said Carrie Mikeska, Administrative Services Manager.  “Once we work through the initial switchover, we will begin to explore other enhancements to the bill-paying process.” 

Customers with questions regarding their accounts are encouraged to call Utility Billing at (972) 838-2035 or by sending an email message to ub@cityofmelissa.com.