Utility Billing approaching business-as-usual

Work on restoring stability to matters regarding utility billing continues on several fronts at Melissa City Hall, as officials anticipate bills reaching customers next week.   

While Melissa’s Utility Billing Department has essentially completed the transition away from FATHOM in the processing of utility bills, the labor-intensive work involved in verifying addresses and accounts, printing and mailing bills as well as accepting payments, updating records, responding to questions, and the myriad aspects of the complex utility billing process have temporarily been undertaken by staff.

Meter readings continue to be obtained through Melissa’s Advanced Metering Infrastructure system, a process that has proven its reliability and accuracy.

As utility customers begin receiving their bills for the Feb. 18 cycle, officials remind residents that payments can be processed in a variety of ways. Among these are:

  • Checks made payable to the City of Melissa and mailed to: City of Melissa, Bank Lock Box Dept #531, PO Box 3689, Sugar Land, TX 77487;
  • Cash, check, debit or credit card payments made in person at the Utility Billing Office on the first floor of City Hall, 3411 Barker Ave.;
  • Checks made payable to the City of Melissa and deposited in the drop-off box in front of City Hall;
  • Credit or debit card payments made over the phone at (972) 838-2035; and
  • Bill pay feature from customers’ bank or credit union accounts, if available.

Late penalties on utility bills due on Feb. 18 will be assessed in the same manner as before, including disconnections and service interruptions related to non-payment. 

Customers with extenuating circumstances that prevent a timely payment of the Feb. 18 utility bill should call the Utility Billing Department to make any necessary arrangements.  Likewise, if any personal identifying information, such as name, bill mailing address, etc. on utility bills is incomplete or in error, residents should contact Utility Billing to make the correction.

 “We have been dealing with an extraordinary situation, and our staff has been working long hours to mitigate any adverse effects in our Utility Billing processes,” says City Manager Jason Little. “And, while we are not yet out of the woods, we are able to get back to business as usual.  We most certainly appreciate the patience and understanding that our customers have shown.”