City sets lock box for utility payments

City Hall accepts in-person or drop-off payments

 MELISSA (January 2, 2020) The City has recently established a secure lock box location for customers wishing to mail utility payments instead of visiting City Hall.  The new lock box is in connection with Prosperity Bank, the City’s banking institution, and is located in Sugar Land, Texas, site of Prosperity Bank’s lock box program. 

Melissa’s Utility Billing Department is completing the transition away from FATHOM in the processing of utility bills just as the December bills are being mailed to customers.

Significantly, meter readings continue to be obtained through Melissa’s Advanced Metering Infrastructure system, a process unrelated to FATHOM. AMI readings have been calibrated for reliability and accuracy, with audits consistently matching AMI readings with manual readings taken by Public Works personnel in the field.

As utility customers begin receiving their bills for the Jan. 17 cycle, officials remind residents that payments can be processed in a variety of ways. Among these are:

  • Checks made payable to the City of Melissa and mailed to: City of Melissa, Bank Lock Box Dept #531, PO Box 3689, Sugar Land, TX 77487;
  • Cash, check, debit or credit card payments made in person at the Utility Billing Office on the first floor of City Hall, 3411 Barker Ave.;
  • Checks made payable to the City of Melissa and deposited in the drop-off box in front of City Hall;
  • Credit or debit card payments made over the phone at (972) 838-2035; and
  • Bill pay feature from customers’ bank or credit union accounts, if available.

In light of the recent changes to this process due to the closure of FATHOM, late fees for the Jan. 17 payments have been suspended and will not be assessed. Customers with extenuating circumstances that prevent a timely payment of the Jan. 17 utility bill should call the Utility Billing Department to make any necessary arrangements.

Countless hours have been spent ensuring the utmost in accuracy on all parts of the bill.  However, City staff has had to start with the last dataset and transaction data delivered from FATHOM.  If any personal identifying information, such as name, bill mailing address, etc. on utility bills is incomplete or in error, residents should contact Utility Billing to make the correction.

 “We are extremely grateful for the patience and understanding of our customers,” says City Manager Jason Little. “Dealing with the unexpected closure of FATHOM has been difficult for the City and for our utility customers, and we are all committed to implementing a transitional plan that is seamless to the customer.  The patience and comments of support we are getting from customers is very gratifying, and we are very appreciative.”