The City of Melissa has partnered with FATHOM to provide utility customer service and billing. This change is part of the City's ongoing effort to provide premier utility billing services to you, our customer.
Click on button below and update your bookmarks to: https://melissatx.gwfathom.com/index.php/welcome
**You will need your Customer-Account number from your bill to make an online payment**
Important Note Re: Credit/Debit Card Payments
Customers are assessed a convenience fee of 2.8% or $1 (whichever is higher) by the credit card processor if choosing to pay your bill by credit/debit card (both one-time and recurring). This is not a fee charged by the City of Melissa or our Customer Care partner FATHOM, but rather this fee is passed through DIRECTLY from the credit card processor to the customer at the time of the transaction. To avoid this fee you can use an e-Check to make an electronic one-time payment as well. Any questions, please contact FATHOM Customer Care at 855-266-4941.
- Click here to learn more about why this fee is needed (scroll down to FAQ section)