All Commercial Solid Waste Service is billed directly and must be setup with Waste Connections at (469) 452-8000.
New residential services must be setup through the City's Customer Care Partner FATHOM at (855) 266-4941, Monday through Friday, 8:00 a.m. to 5:00 p.m. If there is not a trash and recycle cart at the residence when you move in, you require an additional cart, or your cart becomes damaged, please contact the Utility Billing Department at (972) 838-2035 or email@example.com. Please note that all new poly-carts, poly-cart repairs, or extra poly-carts will be delivered on Tuesday of each week.
Waste Connections City of Melissa Solid Waste Brochure
The City of Melissa has partnered with Waste Connections to offer a Senior Citizen Discount for garbage and recycling services for residents age 65 or over!
- How to Apply: Please return the application for senior discount along with a copy of your drivers license to firstname.lastname@example.org. You can also return the application and your drivers license by fax to 972-837-4394 or in person at 3411 Barker Avenue, Melissa, TX 75454
- Savings: Any senior resident who submits the application along with a copy of his or her drivers license and who has one (1) set of garbage and recycling carts will receive monthly garbage and recycling service for $13.37/month as opposed to $14.18/month. The additional garbage cart cost of $5.00/month remains the same for all residents.
When do I set out my trash and recycling?
All trash and recycling carts need to be out by 7:00 A.M. on Wednesday of every week. In the event of a holiday, your trash will be picked up one day later.
Where do I set my cart?
Proper placement of your cart is extremely important. Roll your cart to within 3 feet of the edge of the street. Leave the cart with handle facing your house so that when the cart is lifted, the lid opens toward the street. Please check to see that it is not obstructed by parked cars, trailers, boats, etc. If you have more than one cart, make sure you leave at least 3 ft. between each cart.
What can I put in my cart?
All of your household trash and yard waste can be put in your cart. (Please do not put hot ashes in your cart)! The maximum weight allowable in your cart is 175 pounds.
Important: All of your trash must fit inside your cart with the lid completely closed. Since the driver never leaves the vehicle, no trash will be collected if it is on top of, or beside the carts.
The following items WILL NOT be accepted on the regular trash route:Antifreeze, Batteries, Garden Chemicals, Gasoline, Hazardous Waste, Pool Chemicals, Wet Paint, and Tires.
Note: the City of Melissa has partnered with the City of Frisco to offer residential customers Household Hazardous Waste vouchers - learn more here
What if I have more garbage than the average household?
We encourage you to try your cart for a few weeks before ordering a second cart. If you should decide that you require more than one trash cart, you may call the Utility Billing Department at 972-838-2035 to order a second trash cart. You will be charged a nominal fee for each additional trash cart. Additional recycle carts are free of charge.
What about holidays? How will that affect my regular trash pickup?
In the event of a holiday that falls on either a Monday, Tuesday or Wednesday, the regularly scheduled waste pickup will be delayed by one day and would be on Thursday instead of Wednesday.
The following holidays are those that may impact your regular weekly pickup:
**When the above occurs, it will also delay the bulk pickup of the respective week's Zone. The pickup would be on FRIDAY instead of Thursday. Learn more about Bulk Pickup.**