Frequently Asked Questions

General Questions about Utility Billing and Metering Process
Below are some Frequently Asked Questions (FAQ) asked of the City of Melissa Utility Billing and Water Departments.  This FAQ is intended to address the most common questions received and in a brief manner. 

We encourage you to check out the other sections of this website for more information regarding: payment options, high water use, solid waste services, water conservation, and more. 

If you do not see your questions addressed here, please do not hesitate to reach out to us at or (972) 838-2035, option #2 (8:00 a.m. to 5:00 p.m., Monday - Friday).

Frequently Asked Questions from August 9, 2018 Town Hall (Printable PDF)

What Type of Water Meter Does the City Use?

How does my meter work?

How can I check for a leak?

How can I test my meter for accuracy?

I've conducted my own bucket test and I still don't believe my meter is working properly. What are my options?

Do mechanical meters slow down or speed up over a lifespan?

What is Advanced Metering Infrastructure (AMI)?

How does the AMI system work with my meter?

Is the Meter Transmission Unit (MTU) a meter?

How can I test my Meter Transmission Unit (MTU) for accuracy?

Will the City consider extending the leak adjustment application acceptance window to longer than within thirty (30) days of the leak repair?

Are City of Melissa Utility Billing and Fathom the same thing?

If the City had irrigation-specific water meters, would it help my sewer bill?

How are water rates established each year through the Water Rate Study?

What is a "take or pay" contract?

Why use a tiered rate structure?