Will the City consider extending the leak adjustment application acceptance window to longer than within 30 days of the leak repair?

The Leak Adjustment Policy is reviewed periodically throughout the year, but at this time the policy is still active. Any leak adjustment request that would extend beyond the 30 day period the leak is first noted via the electronic meter reading data, will be reviewed on a case-by-case basis. We are always here to help and will strive to make adjustments accordingly based upon an equal platform for all customers (shareholders) of the Melissa Water System and Utility Billing Department. If you run into a leak repair situation that extends beyond normal circumstances, please email the Utility Billing Department.

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1. What type of water meter does the city use?
2. How does my meter work?
3. How can I check for a leak?
4. How can I test my meter for accuracy?
5. I've conducted my own bucket test and I still don't believe my meter is working properly. What are my options?
6. Do mechanical meters slow down or speed up over a lifespan?
7. What is Advanced Metering Infrastructure (AMI)?
8. How does the Advanced Metering Infrastructure (AMI) system work with my meter?
9. Is the Meter Transmission Unit (MTU) a meter?
10. How can I test my Meter Transmission Unit (MTU) for accuracy?
11. If the City had irrigation-specific water meters, would it help my sewer bill?
12. Will the City consider extending the leak adjustment application acceptance window to longer than within 30 days of the leak repair?
13. How are water rates established each year through the Water Rate Study?
14. What is a "take or pay" contract?
15. Why use a tiered rate structure?