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How does the Advanced Metering Infrastructure (AMI) system work with my meter?

Aclara STAR Network ExampleEach customer meter is fitted with a Meter Transmission Unit (MTU) within the meter box. The City of Melissa uses Aclara Meter Transmission Units. Each hour, the MTU reads the mechanical meter and sends the read to Data Collection Units (DCU) throughout the City. The City currently has 6 active DCUs. Four times daily, the DCUs send data to Network Control Computers (NCC).

Please note, that a threshold of up to 24 hours should be given due to possible timing. The customer will need to take written notes of the on-site reading and times, then check the online system later to compare the digital data to the physically viewed information. If there is an issue with a particular hourly read, the next batch should send over the new readings and it levels out within that transmission period. The NCC database collects, validates, processes, stores, and transmits meter readings which eventually result in a customer bill. Learn more about the Aclara STAR Network.

Show All Answers

1. What type of water meter does the city use?
2. How does my meter work?
3. How can I check for a leak?
4. How can I test my meter for accuracy?
5. I've conducted my own bucket test and I still don't believe my meter is working properly. What are my options?
6. Do mechanical meters slow down or speed up over a lifespan?
7. What is Advanced Metering Infrastructure (AMI)?
8. How does the Advanced Metering Infrastructure (AMI) system work with my meter?
9. Is the Meter Transmission Unit (MTU) a meter?
10. How can I test my Meter Transmission Unit (MTU) for accuracy?
11. If the City had irrigation-specific water meters, would it help my sewer bill?
12. Will the City consider extending the leak adjustment application acceptance window to longer than within 30 days of the leak repair?
13. How are water rates established each year through the Water Rate Study?
14. What is a "take or pay" contract?
15. Why use a tiered rate structure?
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