I've conducted my own bucket test and I still don't believe my meter is working properly. What are my options?

Upon request, the City of Melissa will send your meter to a third-party testing company for testing accuracy. Once the meter is tested by the third-party and generates a report with the findings, the meter is mailed back to the City. If the third-party deems the meter has passed (meter meets or exceeds American Water Works Association (AWWA) specifications) the meter is returned to the customer and reinstalled. The cost of third-party meter testing is $105 ($75 for testing and $30 for shipping costs). Customers are only responsible for testing costs if the meter passes and meets AWWA specifications.

Show All Answers

1. What type of water meter does the city use?
2. How does my meter work?
3. How can I check for a leak?
4. How can I test my meter for accuracy?
5. I've conducted my own bucket test and I still don't believe my meter is working properly. What are my options?
6. Do mechanical meters slow down or speed up over a lifespan?
7. What is Advanced Metering Infrastructure (AMI)?
8. How does the Advanced Metering Infrastructure (AMI) system work with my meter?
9. Is the Meter Transmission Unit (MTU) a meter?
10. How can I test my Meter Transmission Unit (MTU) for accuracy?
11. If the City had irrigation-specific water meters, would it help my sewer bill?
12. Will the City consider extending the leak adjustment application acceptance window to longer than within 30 days of the leak repair?
13. How are water rates established each year through the Water Rate Study?
14. What is a "take or pay" contract?
15. Why use a tiered rate structure?