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1. What is an accessory building?

In a single-family residential district, an accessory building is a subordinate building exceeding one hundred twenty (120) square feet of floor area, attached to or detached from the main building, without separate bath or kitchen facilities, not used for commercial purposes and not rented. Accessory structures/buildings include but are not limited to:

• Arbors
• Cabanas
• Gazebos
• Outdoor kitchens and/or recreational fire enclosures
• Patio covers
• Structures/sheds, or the like
• Trellis

In other districts, an accessory building is a subordinate building, the use of which is incidental to and used only in conjunction with the main building.

2. Where can I build an accessory building?

• All attached accessory structures/buildings and building additions must maintain the setback requirements of the main building.
• Detached accessory buildings shall be located in the area defined as the rear yard.
• Detached accessory structures/buildings shall have a side yard of not less than five feet.
• When adjacent to a side street, the side yard shall not be less than ten feet.

3. Is there a minimum separation requirement between the main structure and an accessory building?

Yes, detached structures are required to have a minimum separation requirement of 15 feet from the main building.

4. What is the minimum side and rear yard setback requirement for detached accessory buildings?

In addition to the 15 feet separation requirement from the main building, detached accessory structures/buildings located in the rear portion of a lot shall not be located closer than 15 feet to the main building nor any nearer than five feet to any side or rear lot line.

5. Can an accessory building be constructed in a utility easement?

No, an accessory building may not be built within a utility easement.

6. Can a concrete patio/flatwork extend into the rear yard setback requirement?

Yes, construction that does not exceed 30 inches above the average elevation of the graded rear yard is allowed to extend into the rear yard requirement.

7. Is accessory building construction required to comply with the City's Comprehensive Zoning Ordinance if the Homeowner's Association / Property Owner's Association approved the construction?

Yes, construction must comply with all applicable City ordinance and regulations. In all cases, the more restrictive requirement will prevail. In addition, no ordinance or regulation adopted by the City shall lessen the requirement set forth by the Homeowner’s Association (HOA) or Property Owner’s Association (POA).

8. Are any of these frequently asked questions available in a document?

Yes. Access the Accessory Building and Outbuilding Frequently Asked Questions (PDF).

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1. What is CodeRED and what is it used for?

CodeRED is a web-based critical communication solution that enables local public safety personnel to notify residents and businesses by telephone, text message, email, and social media of time-sensitive information, emergencies, or urgent notifications. The system can reach hundreds of thousands of individuals in minutes to ensure information such as evacuation notices, missing persons, inclement weather advisories, and more are quickly shared. Only authorized officials have access to send alerts using the CodeRED system.

Backbone of the City’s Emergency Planning & Communications Outreach

CodeRED serves as the backbone of the City’s emergency planning and communications outreach. The platform allows the City to communicate with residents and personnel by sending telephone calls, text messages, emails, posts to social media and Mobile Alert app messages, to inform residents of emergencies and better protect life and property.

Therefore any message regarding the safety of our residents and community will be disseminated using CodeRED. We will send out alerts via phone, text, email, and social media in a variety of situations including boil water notices, gas leaks, evacuation notices, police activity, fire emergencies, missing persons, and more. This is a community alert system to ensure you remain informed of important information. When signing up for CodeRED, you can also sign up for Weather Warning to receive calls when severe weather (tornado, flash flood, severe thunderstorm, and winter storm) warnings are issued by the National Weather Service for your address.

Select Your Preferred Means of Communication

Please keep in mind that as you register to receive CodeRED alerts, you have the ability to select the types of messages you wish to receive and your preferred means of communication. Your contact information remains private and will only be used for community notifications.

2. What is CodeRED Weather Warning?

When severe weather strikes, seconds can make a difference in how people prepare and respond. To help further protect the safety of our residents, the City has also contracted to utilize the CodeRED Weather Warning system, an optional service users must subscribe to in addition to standard CodeRED.

No one should assume they are automatically enrolled in Weather Warning and should log onto your account to make sure you are enrolled to receive the severe weather alerts of your choice.

Full Automation for Critical Weather Alerts

Without any human intervention required, CodeRED Weather Warnings deliver advanced notification of severe weather events as soon as a bulletin is issued by the National Weather Service (NWS). The system delivers voice calls, text messages and emails to subscribed users within the direct path of the storm. These messages provide residents the extra time needed to take precautions and save lives. Alert warnings may include tornado, severe thunderstorm, flash flood, tsunami and winter storm warnings.

Geo-Targeted & Relevant Notifications

CodeRED Weather Warning uses a polygon methodology to interpret bulletins issued by the National Weather Service to determine the severity of the warning and the exact areas affected. The system then creates a calling database of all CodeRED Weather Warning subscribers within the projected path of severe weather. Instead of traditional county-based warnings, the system delivers targeted alerts to only those who may be affected, increasing their relevance and reducing false alarms.

Subscription Required

The CodeRED mobile app is free, however after a 30 day free trial, the Weather Warning upgrade for the app must be purchased. You can purchase this app upgrade for $4.99 per year through Google Play or iTunes.

3. How do I sign up?

Visit our Community Notification Enrollment page and enter the required information online (address, name, phone number(s), and email). This is the quickest way to sign up because the information you supply is immediately registered in the system.

Those who have recently moved to the City but kept the same listed or unlisted number will need to input their current address into the database. When entering information, please fill out all of the screens. The newest data entered will replace the old data. Some have shared that addresses in newer phases of subdivisions may not be recognized. Should the system not accept your address you can use City Hall’s address (3411 Barker Avenue) and then let us know so we can follow-up accordingly.

Note

You will not receive severe weather alerts and notifications if you have only elected to enroll to receive the standard CodeRED notifications initiated by the City. If you want to receive these weather alerts, you must opt-in separately when signing up for CodeRED.

4. How does CodeRED work?

CodeRED is an ultra-high-speed telephone communication service for emergency notifications which allows us to telephone all or targeted areas of the City in case of an emergency. The City will utilize CodeRED in any situation that requires immediate action (such as a boil-water notice, missing child, and evacuation notices) but CodeRED may also be used in situations that are non-emergency related such as water service interruptions or traffic closures.

CodeRED delivers a prerecorded message describing the situations to a live person or an answering machine in the affected area possibly including instructions requiring action on the part of the recipient. The system works with both land line and cellular phones, but you must have a City of Melissa street address in order for the system to issue the proper notices.

Recently Moved to Melissa?

Those who have recently moved to the City but kept the same listed or unlisted number will need to input their current address into the database. When entering information, please fill out all of the screens. The newest data entered will replace the old data. Some have shared that addresses in newer phases of subdivisions may not be recognized. Should the system not accept your address you can use City Hall’s address (3411 Barker Avenue) and then let us know so we can follow-up accordingly.

Notification Types

Both CodeRED and CodeRED Weather Warning notifications are available by phone, email, text and mobile app (weather warning is an additional add on for a fee). For the most reliable severe weather warning delivery the City recommends you elect to receive the weather warnings via phone due to reported delays in receiving text messages as delivery time may vary by mobile service providers.

Weather Warning System Notice

Please note that the CodeRED Weather Warning System calls only when warnings are issued and only if your address is in the path of the storm and for those warnings you have elected to receive. If you want to be notified of watches and warnings issued to the broader geographical area, we recommend you consider purchasing a National Oceanic and Atmospheric Administration (NOAA) Weather Radio with Specific Area Message Encoding (SAME) technology which ensures you will receive Advisories, Watches, and Warnings that are intended for your specific area or those you choose to follow.

Visit the NOAA website to learn more about NOAA National Weather Radios.

5. Is there a cost to register for CodeRED?

No, registering for CodeRED phone calls, text messages, and email are free. Simply sign up on our enrollment website and select your preferred means of communication.

Note

The CodeRED mobile app is free to download and includes a 30-day free trial of CodeRED Weather Warning, however after the 30 days you can purchase the Weather Warning service upgrade for $4.99 per year. The app can be downloaded and upgrade purchased through the Google Play or iTunes.

6. How will I know when CodeRED is calling?

A CodeRED message will have the caller ID number 866-419-5000 for emergencies and caller ID number 855-969-4636 for non-emergencies. We suggest that you program these numbers into your cell phone as a "new contact" and use "CodeRED" as the contact name. If you need to replay the message received, you can dial the appropriate caller ID number and listen to the message again in its entirety.

7. Why is CodeRED important to me?

CodeRED is an important to tool to help keep you informed and prepared for any emergencies that may occur in our area. Officials will send messages to alert you of emergency details, instructions, or precautions that you need in order to make well-informed decisions and remain safe. This system is precise enough to geotarget residents within an exact area of impact, so that only those people who are affected by emergency situation are notified.

8. Can I register more than one phone number or email for my address?

Yes, you can register more than one phone number and/or email address for your location when you register for CodeRED. Please note that it is highly recommended you register at least one phone number and one email address to ensure that you will receive CodeRED alerts in the event of a power outage or an incident that may occur late at night when you are generally asleep.

9. What do I do if I receive a CodeRED message?

If you receive a CodeRED phone call, listen carefully to the entire message. You can repeat the message by pressing any key. Do not call 911 for further information unless directed to do so, or you need immediate aide from the police or fire department.

If you receive a CodeRED email or text message, please be sure to read the entire message carefully and follow all instructions.

10. What if I miss a CodeRED phone call?

The CodeRED system will leave a message on your answering machine or voicemail if you miss a CodeRED phone call. If you do not have an answering machine, the system will consider the call as "incomplete" and will attempt to call again after several minutes have passed. If your phone line is busy, CodeRED will try two more times to connect. At any point, you may re-dial the 800 number on your caller ID to hear a replay of the message sent.

To review which numbers on your caller ID may be CodeRED, visit the frequently asked question titled "How will I know when CodeRED is calling?".

11. Do I ever need to renew my registration?

Renewals are not necessary as long as your contact information has not changed. If you move, however, you must update your information to ensure you will continue receiving these valuable notifications.

12. What is the CodeRED Mobile Alert app?

CodeRED offers a mobile app for Android and iPhone devices. All residents and business owners are encouraged to download the free app to receive alerts based on the geolocation of your phone.

As you travel throughout other CodeRED communities, you can receive important alerts that include community, emergency, and severe weather information.

The CodeRED mobile app is free to download and includes a 30-day free trial of CodeRED Weather Warning, however after the 30 days you can purchase the Weather Warning service upgrade for $4.99 per year. The app upgrade can be purchased through the Google Play or iTunes.

App Downloads

To download the CodeRED Mobile Alert app, visit Google Play or the App Store.

13. How do I opt out of CodeRED Weather Warning notifications?

Those wishing to unsubscribe, should complete the opt out request online directly with ONSOLVE, the parent company for CodeRED.

City staff cannot complete this for you and can only unsubscribe users from basic CodeRED City issued notifications.

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1. When is a building permit required?

A person, firm or corporation shall not, without first obtaining a permit from the Permit Department, do the following to a structure or building service equipment:

• Add to
• Alter
• Construct
• Convert
• Enlarge
• Equip
• Erect
• Improve
• Install
• Maintain
• Occupy
• Remove
• Repair
• Replace
• Use

2. How do I obtain a commercial permit?

Complete and submit an application to the Permits Department.

Commercial/New Addition Building Permit Submittal Requirements

Construction Document Submittals

Three copies of the completed set of construction documents are required for plan review. Construction documents must be submitted along with completed permit application form and information sheet. An additional set of plans will be required for buildings with fire-sprinklers. And additional set of plans will be required for projects, which require a health, permit.

Note: Drawings containing a label such as "not for construction" or "for pricing only" will not be accepted for permit application.

Professional License

Drawings and documents shall be sealed, signed, dated and designed by a State of Texas Registered Architect. Registered Engineer, Registered Interior Designer, where applicable as required by the State of Texas Engineering and Architect Practice Act.

Required Drawings

Building Inspection my request additional information if necessary. Drawings must be drawn to scale, dimensioned and of sufficient clarity:

1. Site plan
2. Floor plan and roof plans
3. Door schedules, window schedules, hardware schedules
4. Construction details; Interior elevations and interior finish schedules
5. Structural plans must include: foundation plans; roof and floor framing plans; wall sections and details
6. Mechanical, electrical and plumbing site plans and schedules
7. Plumbing plans (including riser diagram)
8. Mechanical plans
9. Electrical plans (including riser diagrams)

The plat must be approved and the Site plan must be released by the Engineering Department before a permit will be issued.

Note: One set of plans must be on job site at all times.

Adopted Codes

The Following Codes Adopted:

• International Building Code, 2015
• International Energy Conservation Code, 2015
• International Fire Code, 2015
• International Fuel Gas Code, 2015
• International Mechanical Code, 2015
• International Plumbing Code, 2015
• International Residential Code, 2015
• National Electrical Code, 2014 Edition

3. How long does it take to get a building permit?

The amount of time varies based on the complexity of the work, but generally you can expect the following time frames:

1. Residential building permits may take up to 7 to 10 working days
2. Commercial building permits for new construction and remodeling could take up to 10 working days depending on the complexity

4. What inspections are required?

All inspections are to be called in by the general contractor to the Bureau Veritas at 817-335-8111 only. The general contractor is also responsible for keeping the lot and/or building site as clean as possible during construction. This will be strictly enforced. Port-A-Pots required on all sites.

Inspections

1. Building: layout staking foundation; framing; drives; walks; final
2. Plumbing: ground, top out and gas; final
3. Electrical: temporary pole; rough-in; final
4. Heating and AC: rough; final
5. Miscellaneous: swimming pool; lawn sprinklers; flat work

Certificate of Occupancy (C.O.)

City of Melissa requirements that must be completed prior to Certificate of occupancy being issued per city code; these requirements are for all properties within the City limits of Melissa:

1. All bathrooms and kitchen counter must have GFI plugs
2. Smoke detectors are required in all bedrooms and all halls leading to bedrooms
3. All driveways shall be of asphalt or concrete
4. Comply with all other City codes. The C.O. will be issued upon completion of the final inspections; a green tag stating the property is okay for C.O. is required to be furnished to City Hall

5. How much will it cost?

Please note when paying for building permit or development applications, the current acceptable forms of payment are cash, check or money order.

Permit Fees

Permit Fees shall be as follows (plus a Plan Review Fee):

Valuation Schedule	Fee
$1 to $500	$23.50
$501 to $2,000	$23.50 for the first $500 plus $3 for each additional $100, or fraction thereof, to and including $2,000.
$2,001 to $25,000	$69.25 for the first $2,000 plus $14 for each additional $1,000, or fraction thereof, to and including $25,000.
$25,001 to $50,000	$391.25 for the first $25,000 plus $10.10 for each additional $1,000, or fraction thereof, to and including $50,000.
$50,001 to $100,000	$643.75 for the first $50,000 plus $7 for each additional $1,000, or fraction thereof, to and including $100,000.
$100,001 to $500,000	$993.75 for the first $100,000 plus $5.60 for each additional $1,000, or fraction thereof, to and including $500,000.
$500,001 to $1,000,000	$3,233.75 for the first $500,000 plus $4.75 for each additional $1,000, or fraction thereof, to and including $1,000,000.
$1,000,001 and up	$5,608.75 for the first $1,000,000 plus $3.15 for each additional $1,000, or fraction thereof.

Plan Review Fee

The Plan Review Fee shall be 65% of the building Permit Fees as shown. The plan review fees specified in this Subsection are separate and in addition to the required building permit fees. Plan review fees will be waived for one and two family dwellings.

Miscellaneous Permit Fees

Miscellaneous Permit Fees shall be as follows:

Permit	Fee
Certificate of Occupancy	$75
Demolition Permit	$50
Detached Accessory Building	Per Valuation schedule
Pole Inspection	$65
Duplicate Permit Card	$10
Irrigation Permit	Per Valuation schedule
Fence Permit	Per Valuation schedule
Re-inspection Fees (residential)	$47
Re-inspection Fees (commercial)	$47
Spa Permit	$100
Structural Moving Permit	$100
Swimming Pools (above-ground)	$50
Swimming Pools (in-ground)	Per Valuation schedule
Temporary Building Permit	$50
Underground Fuel Storage Tank	Per Valuation schedule

Other Inspections & Fees

Inspection	Fee
Inspections outside of normal business hours (minimum charge - two hours)	$47 per hour1
Re-inspection fees assessed under provisions of Section 305.8 (minimum charge - one hour)	$47 per hour1
Inspections for which no fee is specifically indicated	$47 per hour1
Additional plan review required by changes, additions or revisions to plans	$47 per hour1
For use of outside consultants for plan checking and inspections, or both	Actual costs2

• ¹ Or the total hourly cost to the jurisdiction, whichever is the greatest. This cost shall include supervision, overhead, equipment, hourly wages and fringe benefits of the employees involved.
• ² Actual costs include administrative and overhead costs.

6. Do I need a permit for a private alarm system?

City of Melissa

No, the City of Melissa does not require a permit for an installation or activation of a private alarm system.

State of Texas

However, the State of Texas does require that an Alarm Installation and Activation Certificate be submitted to the local municipality in accordance to the Texas Occupations Code, Chapter 1702.286 which states:

"An alarm systems company shall notify the municipality in which the alarm system is located of an installation or activation of an alarm system not later than the 30th day after the date of the installation or activation."

Certificate Form

Alarm Installation and Activation Certificate (PDF)

(Note: Please do not forward this form to the Texas Department of Public Safety, Private Security Bureau, the PSB-53 form must be sent to your local municipality).

This form should be turned into Code Enforcement by dropping off at the Development Services and Utility Billing Suite in the Melissa City Hall located at 3411 Barker Avenue or submitted by email.

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1. Do I have to have a permit to hold a Garage Sale?

No, the City of Melissa does not require permits for holding a Garage Sale.

However we do recommend you confirm with your Homeowners/Property Owners association for any other requirements and/or limitations prior to holding your sale.

2. Are there regulations regarding garage sale signs?

Yes, garage sale signs are considered ’stake signs’ and are regulated under City of Melissa Code of Ordinance § Article 3.1010 (Permissible Signs That Do Not Require the Issuance of a Sign Permit). Specifically subsection (g)(4) which is excerpted.

Subsection (g) (4) Garage Sale Sign Excerpt

1. Definition - A garage sale sign is a temporary stake sign that advertises a garage sale, yard sale or estate sale at an occupied residential property.
2. Time - A garage sale sign shall not be erected earlier than noon on the day before the sale and must be removed by 6 pm on the day following the sale, not to exceed a maximum of three consecutive days.
3. Place -
   1. Garage sale signs shall be located only on private property. A garage sale sign shall not be erected closer than ten feet from the edge of the street pavement.
   2. Garage sale signs shall not be placed on an off-location vehicle, fence, pole, tree, median, or railing. Garage sale signs shall not be balloons, wind devices of other type of sign, except stake sign, unless meeting the definition and requirements for that type of sign.
4. Manner - Garage sale signs shall not exceed six square feet in area. The maximum height of a garage sale sign shall not exceed four feet.

Questions

If you have any questions, please contact Code Compliance prior to placing your signs to avoid them being confiscated.

3. My signs I put out for our garage sale have been taken, what do I do to get them back?

If your signs you have placed out for your garage sale have been removed, it is most likely due to their placement not being in compliance with the Sign Ordinance. Code Compliance staff completes regular rounds of all City of Melissa neighborhoods and will confiscate any signs that are not in compliance with the ordinance.

Also please keep in mind that certain Homeowners Associations may have additional requirements and/or limitations that lead to the signs being removed by them as well.

Confiscated Signs

If your signs are confiscated, you may contact Code Compliance at 972-838-1089 or by email to make arrangements to pick them up.

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1. What is considered average water usage?

The Texas Water Development Board estimates average monthly usage for Texas water utilities ranges from 7,380 to 8,514 gallons. The City of Melissa’s average residential consumption is approximately 7,400 gallons per month. Additionally, the City’s rate study showed that on average, nearly 50% of residential customers were billed at the Tier 1 rate for their monthly water consumption charge. This along with the statewide data further suggests that volumes in the higher tiers appear to be a choice.

2. Where could the increase in my water usage be coming from?

Concerned about the recent increase in your water usage? There are many possible causes for high water consumption. Here are some tips that may help and first questions to ask:

• Do you have new landscaping, grass, or plants?
• Did you have an extra house guest during this billing cycle?
• Have you increased the frequency or duration in which you water your yard? If you water manually, take care not to over-water.
• If you have a swimming pool, did you fill or drain it during this billing cycle?
• Do you have a water softener? - A faulty timer or stuck solenoid may waste hundreds of gallons of water per day.

If any of these apply to you, these are often common causes for increase water consumption and would likely have a temporary impact on your water bill.

3. Could the increase be due to irrigation and/or outdoor watering?

Very likely! Landscape watering typically accounts for the majority of household water use during summer months. Higher water use increases water bills - and increases the demand on our water supply.

Additional Information

• Verify the settings on your irrigation controllers and/or timers. Make sure your system is set to water when and how much you want and that you are not watering more than twice a week as stated in the current water guidelines.
• Be sure your sprinkler system controller has a fresh battery so that it can maintain the watering schedule in the event of a power outage. Without this backup energy supply, the controller goes back to the default settings - often watering every day.
• Conduct a full irrigation system audit - An audit of the irrigation system has been shown to be the most effective tool for maximizing water use efficiency in the landscape. Irrigation audits consist of three main activities: Site inspection, performance testing, and irrigation scheduling.
  • Texas A&M AgriLife Extension’s Earth-Kind program offers a simple guide to conducting your own audit (PDF).
  • City of Plano has a good interactive resource on how to identify problems and repair your sprinkler system.

4. My bill seems higher than usual?

It may be higher and there are a number of factors to look at when you see an increase in the amount of your bill:

• Evaluate past water bills and consumption - Compare your water utility bill with past bills, from the same month, to see if the consumption is larger than usual. Keep in mind to check the consumption, not the dollar amount of the bill, as water rates have increased from year to year.
• Monitor your usage online in the U2You Customer Portal and/or by checking your water meter - We encourage customers to read their own meter and keep track of the reads at different times to see how much they are using following activities such as irrigating, laundry, or just to see daily use to help give a better idea of how much water households are really using.
  • You can share these reads with utility billing and public works staff so we can help gain a better understanding of your usage patterns and reasons for the increase.

5. My consumption did not change greatly but the billed amount did?

This is likely due to the new rate structure that went into effect in October 2017. Although the City reduced the standard minimum charge for water from $31.53 to $24 (based on standard 3/4 inches water meter), to do this and maintain the integrity of the water fund, the City also adjusted the volumetric tiers for water consumption - applying the wholesale increases from NTMWD primarily to the higher volumetric tiers to further incentivize conservation. Therefore the City acknowledges that higher users (above average) will likely pay more in volumetric charges under this new rate structure.

New Rate Structure’s Impact on Above Average Consumption

The table illustrates the changes in the tiers under the new rate structure. Note that those that use over 15,000 gallons now enter Tier 3 whereas previously Tier 3 kicked in at over 20,000 gallons.

Usage Tier	2017	2018	Volumetric Rate 2018
Tier 1	1 to 10,000	1 to 10,000	$ 5.70 per 1,000 gallons
Tier 2	10,001 to 20,000	10,001 to 15,000	$ 8.99 per 1,000 gallons
Tier 3	20,001 to 60,000	15,001 to 50,000	$ 11.23 per 1,000 gallons
Tier 4	60,001 to 100,000	50,000 or More	$ 11.84 per 1,000 gallons
Tier 5	100,000 or More	N/A	N/A
Minimum Fee	$31.53	$24	N/A

Example - 16,000 gallons 

• 2017 (Tiers 1 to 2): Minimum Fee $31.53 plus Consumption Charge of $98.12 is $129.65
• 2018 (Tiers 1 to 3): Minimum Fee $24 plus Consumption Charge of $113.53 is $137.53

Although the minimum fee for water was reduced by $7.53 for all users, those that are above average consumers of water will enter the higher tiers (3 and 4) and therefore the total cost of water would end up higher for the same amount of water consumption due to the new rate tiers.

Don’t Get Caught off Guard to Avoid the Higher Tiers

The City has invested in tools to empower our customers to take control of their water usage. Customers who chose to conserve can maximize potential savings by signing up for WaterMyYard and following the weekly watering notifications which are based on truly local weather data. When you couple this information with the data that is available through the AMI system and the U2You portal, our customers can take control of the greatest impact on their water usage, outdoor watering, thus helping to avoid surprises in their bill.

6. I am concerned my meter reading is not accurate?

If you are concerned with the accuracy of your water meter reading:

• You should review your water usage data in the Customer UtoYou Portal to see if there are any immediate irregularities.
• You may also email the Utility Billing for assistance in looking at the AMI data or if you are not signed up for access to your data.
• Utility Billing can also request the Public Works get a physical re-read of your meter to confirm that the reading is inline with what the AMI reads suggest.

Accuracy Test

After looking over the consumption data, if you are still concerned, you can conduct your own meter accuracy test using a simple industry accepted way to test its accuracy - the 10 gallon bucket test. To complete this test do the following:

• First, make sure all of your water is turned off.
• Next, write down your meter register reading and the number of gallons indicated by the sweep hand. This hand measures from 1 to 10 gallons.
• Now, fill ten gallons of water into a measurable bucket - many will use two 5-gallon buckets to make it easier.
• Finally, return to your meter…your sweep hand should have advanced proportionately to the number of gallons that you measured into the bucket. Note: the sweep hand should have advanced between 9.8 and 10.2 gallons for a ten gallon test…the American Water Works Association (AWWA) accuracy standard is any test between 98% to 102%.
• Note what the new read is on the meter and how many gallons were shown to have been used by the sweep hand. Anything less than ten gallons, the difference is favoring you.
• However in the unlikely event the sweep hand is ½ gallon or more than the ten gallons on the dial, please email Utility Billing or call 972-838-2035 and we will schedule an official test with public works.

The City of Houston has a video that explains how to verify the accuracy of your water meter and they cover how to do this test. If you are not comfortable completing the test above and are still concerned, you can schedule Public Works to come out and look at your meter and the associated equipment at any time. Utility Billing staff will be glad to assist with this request.

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1. How do I apply for an alcohol permit?

§ 4.102 - Permit Required

1. A permit from the Texas Alcoholic Beverage Commission is required for any person to exercise any right or privilege granted by the Texas Alcoholic Beverage Code in the City of Melissa.
2. The City Secretary shall certify whether the location given in the application for a permit is in a wet area and whether the sale of the subject alcoholic beverage for which the permit is sought is allowed by the ordinances of the City of Melissa.

(Ordinance 05-17, adopted January 25, 2005, § 3)

2. How do I apply for a position on City Boards and Commissions?

Anyone interested in serving on one of the City of Melissa Boards and Commissions must complete a Candidate Application Form (PDF) and submit the completed application with resume to the City Secretary’s Office. Your complete application form will be maintained in our active files for one year from the date of the application.

The City Council or a sub-committee will conduct interviews of applicants interested in serving on a City Board and/or Commission as vacancies become available. These interviews will be conducted at the direction of the City Council and will be open to the public.

General inquiries regarding boards and commissions should be directed to City Secretary Hope Cory by email or by calling 972-838-2520.

3. How do I apply for employment with the City of Melissa?

The City of Melissa currently only accepts applications for open positions which are posted. The City uses ApplicantStack for posting our Current Employment Opportunities and tracking applications. In order to apply for openings through our system, you will need to have an account for which you will need to create a username and password.

If you have already created an account, please enter your account username and password to login to the system. Please be aware that certain position openings require additional steps when completing the application.

Should you have any questions about the application process, please contact Mitizi McCabe, Human Resources Manager at 972-838-1084 or by email.

4. How do I apply for Collin County Transit discount programs?

The City of McKinney, the McKinney Urban Transit District (MUTD) and the Denton County Transportation Authority (DCTA) are proud to provide Collin County Transit. This service consists of a subsidized taxi voucher program that provides efficient transit options for participating MUTD cities including:

• Celina
• Lowry Crossing
• McKinney
• Melissa
• Princeton

Residents can enjoy the convenience of regular taxi service at a fraction of the cost to get to popular destinations such as:

• Baylor Medical Center
• Grocery stores
• Libraries
• Medical Center of McKinney
• Senior centers and more

Programs Overview

• Individuals with Disabilities Program: must be a resident of one of the member cities and meet one of the seven criteria
• Low Income Transit Subsidy Pilot Program: must be a resident of one of the member cities and have an annual household income (before taxes) at the required program amounts based on the U.S. Federal Poverty Guidelines
• Older Adult Program: must be a resident of one of the member cities and 65 years or older

Applying & Required Information

A person who applies for the listed services must provide the following:

• Completed Program Application (PDF)
• Signed Terms and Conditions (PDF)
• Copies of all required documentation

Submit application, signed terms and conditions, and your copies of all required documentation via:

• Mail: submit to:
  DDTC
  Attn: Collin County Transit
  604 East Hickory
  Denton, TX 76205
• Phone: 940-243-0077 (DCTA Customer Service)
• Fax: 940-387-1461
• Emailing them to Collin County Transit

For More Information

For more on these services and application process, please visit the Collin County Transit website.

5. How do I apply for a Melissa Public Library Card?

Library Card Requirements

• 18 and older: valid Texas Driver’s License
• Under 18: Parent/Guardian with valid Texas Driver’s License

Library Card Applications

• Adult Library Card Application (English) (PDF)
• Minor Library Card Application (English) (PDF)
• Adult Library Card Application (Español) (PDF)
• Minor Library Card Application (Español) (PDF)

Just fill out one of the applications, print it out and bring into your Melissa Public Library to get started today!

Questions

Any questions should be directed to the Library by email.

6. How do I apply for a residential permit?

To apply for residential permits online, visit our MyGov Portal. For more information, visit the Residential Permits page.

7. How do I apply for a Senior Citizen's Discount on Solid Waste Services?

The City of Melissa has partnered with Waste Connections to offer a Senior Citizen Discount for garbage and recycling services for residents age 65 or over.

How to Apply

Please return the Application for Senior Discount (PDF) along with a copy of your drivers license via:

• Email the Utility Billing Department
• Fax: 972-837-4394
• Deliver your materials in person at:
  City Hall
  3411 Barker Avenue
  Melissa, TX 75454

Savings

Any senior resident who submits the application along with a copy of his or her driver’s license and who has one set of garbage and recycling carts will receive monthly garbage and recycling service for $15.51 per month as opposed to $16.33 per month. The additional garbage cart cost of $6.31 and $3.57 for an additional recycle cart per month remains the same for all residents.

8. How do I apply for a solicitors/peddlers permit?

You must submit a Solicitors Application (PDF), consent to a background check, and pay an annual fee of $50 to obtain a City of Melissa Solicitor’s Permit.

You may download and complete the application ahead of time, but you must submit your application in person to the Melissa Police Department on the 2nd Floor of Melissa City Hall located at 3411 Barker Avenue. Normal business hours are Monday through Friday, 8 am to 5 pm.

Once you submit your application, a background check will be completed and a photo ID and paper permit will be issued to you. This can take up to 7 business days.

Required Documentation

You will need to show your driver’s license, and submit a $50 annual fee with your application.

If you are a food truck vendor, you must submit a copy of your county health certificate before your application will be processed.

Payment Methods

We take cash, checks, or a money order. Sorry we are not able to take credit card payments at this time.

Questions

Any questions should be directed to Officer Brandi Davidson by email or by calling 972-838-2033.

9. How do I apply for a Residential Tax Exemption?

The City of Melissa contracts with the Collin Central Appraisal District for property appraisal services and with Collin County Tax Assessor for the assessing and collecting of property taxes.

Property tax exemptions must be filed with the Collin County Central Appraisal District. Exemption applications are available online at the Collin Central Appraisal District (CAD) website and need to be filed by April 30. There is no fee to apply for an exemption through the Central Appraisal District and any questions should be directed to 469-742-9200.

For More Information

For more information, visit the Collin CAD Residential Homestead Exemption FAQs page.

Comptroller Publication

Tax Code exemption requirements are extensive. Property owners should read applicable statutes carefully. The Texas Comptroller’s publication Property Tax Exemptions (PDF) offers a short summary of the exemption provisions.

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1. How do I contact City Departments?

All City of Melissa Department contact information is available in the Staff Directory. You may also navigate to specific departments by visiting the Departments page.

2. How do I contact other Elected Representatives for our area?

We have provided a list of County, State, and Federal Elected Officials that currently represent the City of Melissa as part of their jurisdiction or district. This page contains links to their respective websites with their contact information.

3. How do I contact the Melissa Economic Development Corporation (EDC)?

The Melissa Industrial and Economic Development Corporation (MIEDC) or 4A Board as it is commonly referred to assists the City Council by leading, directing and coordinating the broad-based expansion of the city’s business tax base. City Manager Jason Little currently serves as the staff liaison for the 4A Board and appointments may also be scheduled to meet with him or the Mayor.

Those that are interested in obtaining more information about developing in Melissa, current economic development initiatives, or seeking to schedule a related appointment with the Mayor or City Manager should email the Economic Development Corporation.

4. How do I contact the Mayor and/or City Council?

Mayor Jay Northcut and the City Council all have been provided a City of Melissa email which are linked on the City Council page.

You may also contact City Secretary Hope Cory at 972-838-2520 if you wish to make an appointment with Mayor Northcut. Ms. Cory can also assist with passing on information and special requests to the City Council. She is available Monday through Friday, 8 am to 5 pm in the 2nd floor Administration Suite at City Hall.

5. How do I contact the Melissa Chamber of Commerce?

The Melissa Area Chamber of Commerce is located at 1501 W Harrison Street with offices in the historic Scott-Barker House. They may be reached by phone at 972-837-4277 or via email. Regular office hours are Monday through Thursday from 9 am to 3 pm.

6. How do I contact the Melissa Independent School District (ISD)?

The Melissa ISD can be reached at the District Home Office located at 1904 Cooper Street and by phone at 972-837-2411 from 7:30 am to 5 pm.

7. How do I contact the City for media inquiries?

All general city media inquiries and/or requests for comment should be directed to Sarah Bradley by email or by calling 972-838-1380.

For Police Department inquiries, please contact Assistant Chief Roger Thornhill by email or by calling 972-838-2033.

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1. How do I find advertisements for bids?

Current Advertisements for Bid are available on the Bid Postings page. Please note all advertisements listed here are for the current fiscal year only.

Additionally the City of Melissa posts most advertisements for bid in the newspaper of record, The Anna Melissa Tribune and in some cases in the Dallas Morning News should the request warrant that level of exposure.

2. How do I find City of Melissa Parks?

For more information on the location of City of Melissa Parks, please visit the Parks and Recreation Department page.

3. How do I find the City Code of Ordinances?

The Municipal Code Corporation (Municode) online portal houses the City of Melissa’s Code of Ordinances. The codification was approved by Ordinance Number 92-04 on April 28, 1992. The codification process is currently being done by Municode.

About Municipal Code Corporation

Municipal Code Corporation has more than 50 years experience publishing Codes of Ordinances for local governments. Their experience includes original codification and updating. Municipal Code Corporation is committed to customer service and dedicated to staying abreast of technology.

Municipal Code Corporation is a private sector host for City/County ordinances. Contained on their website are Codes for more than 1,100 local governments in searchable online databases. They do not provide citizens with counsel, legal advice or research. If you are unable to locate the information you need by performing a keyword search on their site, then you may need to contact the City Secretary’s office to obtain detailed information, specific to your area and needs.

4. How do I find demographic data for the City of Melissa?

The City of Melissa’s demographic data for the current fiscal year is included in the Community Profile which is excerpted from the Annual Budget Document.

For more in depth demographics and data, you can view the U.S. Census Bureau data for the City of Melissa.

5. How do I find the City's Home Rule Charter?

The City of Melissa is a home rule city governed by a Council-Manager form of government in which the City Council establishes City policy through ordinances and resolutions, and the City Manager carries out City policy and is responsible for City operations. Effective November 2011, the citizens of the City of Melissa adopted its first Home Rule Charter (PDF), thus converting the City from a Type A General Law City to a Home Rule Municipality.

The purpose of the Home Rule Charter is to:

• Define and limit the powers, duties and responsibilities of local government based on local preferences and desires
• Define the form of local government and establishes organizational Provisions; identify necessary controls over their City government such as elections, referendums, initiatives and recall
• Define the procedures to amend the Charter

All powers of the City shall be exercised in the manner prescribed by this Charter, or if the manner not be prescribed, then in such manner as may be prescribed by ordinance, the State Constitution, or by the statutes of the State of Texas.

6. How do I find the Landowners Bill of Rights?

The Texas Landowner’s Bill of Rights applies to any attempt by the government or a private entity to take your property. The contents of the Landowner’s Bill of Rights are prescribed by the Texas Legislature in Texas Government Code Section 402.031 and Chapter 21 of the Texas Property Code.

This document is subject to update and revision. Please check The Office of Attorney General of Texas website periodically for the most recent version of the Texas Landowner’s Bill of Rights. A document version date can be found on the last page in the lower right-hand corner.

View the Texas Landowner’s Bill of Rights (English) (PDF).

For More Information

For more information, visit the Landowner’s Bill of Rights page.

7. How do I find the latest information on road construction and traffic conditions?

For the latest on Texas Department of Transportation (TxDOT) road construction and traffic conditions, visit the Drive Texas website.

Additionally the City will post updates regarding any City of Melissa projects that may impact traffic and or mobility throughout the City online under the City News Center and also share via our official City communication channels.

Resources

• TxDOT Dallas District Construction Projects (Project Tracker)
• U.S. Highway 75 (U.S. 75) Road Construction Project Information
• U.S. 75 Corridor Projects (North of Melissa Road to Grayson C/L) (PDF)
• State Highway 121 Road Construction Project Information
• Collin County Road Construction Project Information

8. How do I find trash and recycling guidelines?

The City of Melissa has contracted with Community Waste Disposal (CWD) to provide solid waste services in the Melissa City Limits. These services include weekly Trash and Recycling and Monthly Bulk Pickup (occurs by zone).

CWD has provided guidelines for these services and that information is posted on the Solid Waste Services page, where you will find a CWD solid waste brochure for City of Melissa (PDF) as well as some helpful frequently asked questions.

Should you have any further questions you may contact CWD at 972-392-9300/Option 2 or via email.

9. How do I find the current water conservation guidelines?

With booming populations, prolonged droughts and increased demand on a limited supply of water, it is more important than ever for each of us to use water wisely and efficiently to make sure our supplies last.

Outdoor Watering Guidelines

As a reminder the City of Melissa is under water conservation guidelines year round. There are specific restrictions which limit outdoor watering that vary seasonally.

• From April 1 through October 31, standard restrictions are in place and outdoor watering is limited to no more than twice per week as needed.
• Beginning November 1 through March 31, seasonal restrictions limit outdoor watering to no more than once per week only as needed.

To that end, current water guidelines are posted on the Water Conservation page along with a number of helpful links on what you can do to conserve at home.

Additionally, the City of Melissa as a customer city of the North Texas Municipal Water District (NTMWD) adopted the current Water Conservation and Water Resource and Emergency Management Plans (PDF) in April 2019.

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1. How do I pay my traffic ticket?

To pay the fine in full, simply enter a plea of guilty or no contest on the reverse side of the citation and sign where requested. If you are mailing your plea and payment, it must be paid by or postmarked by the court date/due date indicated on the front of the citation above your signature.

If you are unable to pay the fine you may request a payment plan. This request is typically made before the Judge and established by the clerk. If you need more than 30 days to pay the balance, the State requires the Court to add an additional $25 to the total amount due. You must make the payments as indicated on the payment agreement, failure to do so will result in the issuance of a warrant for your arrest.

Methods of Payment

• Cash
• Credit card (for all credit card payments, please call 800-444-1187 or pay online through the Municipal Court Payment page.)
• Money order
• Personal check

Note

The Court will not accept payment with check if you are paying a warrant.

Submit by Mail

Mail all payments and correspondence to:
Melissa Municipal Court
3411 Barker Avenue
Melissa, TX 75454

2. How do I pay my utility bill?

Online

City of Melissa residents are encouraged to create an account for our Online Utility Billing Application, which gives customers access to their accounts 24 hours a day, 365 days a year, and is optimized for use on mobile devices.

By Mail

Mailed payments of utility bills should be directed to the City of Melissa and mailed to:
Utility Billing, City of Melissa
3411 Barker Avenue
Melissa, TX 75454

At City Hall

Payments may be physically dropped off at City Hall’s first floor office of Utility Billing. Checks, cash, and credit cards will be accepted at the Utility Billing Office.

Alternatively, payments may be dropped in the drive-by receptacle directly in front of City Hall. The drop box receptacle will accept checks.

The Melissa City Hall is located at 3411 Barker Avenue.

Questions

For questions regarding your utility bill, please contact City of Melissa’s Utility Billing Department via email, or by calling 972-838-2035.

Show All Answers

1. How do I register to receive the City eNewsletter?

The City of Melissa offers many ways for our residents to Stay Connected and informed about the latest happenings in the City. Sign-up for our weekly eNewsletter, The Melissa Minute today!

2. How do I register as a contractor with the City?

You must apply to become registered as a contractor with the City of Melissa in order to provide contractor services in the City limits.

Violations

It shall be unlawful for any person, firm, corporation or business entity in the business of contracting services which require, by State law or local ordinance, a license to perform such services, too, including but not limited to, erect, construct, enlarge, alter, repair, move, improve, remove, convert or demolish any plumbing, electrical, mechanical, irrigation and/or private sewage disposal system in the City of Melissa unless such person, firm, corporation or business entity is the holder of valid registration with the City of Melissa. Such person, firm, corporation, or business entity shall be herein designated, applicant, or registrant. Any work discovered that is performed with a required Licensed Contractor will be identified to prevent reuse and shall be removed. Multiple violations by a registered Contractor will result in the suspension of the Contractor Registration, the right to obtain permits to work in the City, and/or may include the issuance of citations and reporting to the State.

How to Submit an Application

Contractor Registration Applications must be completed online through the MyGov Portal. Incomplete submittals will delay the review process and/or may cause a denial of the Contractor Registration Application.

3. How do I register my street for the 'Drive Like Your Kids Live Here' program?

The City of Melissa and Police Department are proud to introduce the Drive Like Your Kids Live Here safety initiative that is intended to help reduce the number of distracted drivers and speeding through neighborhoods through the placement of signs reminding drivers of the "drive like your kids live here". The Police Department is seeking to partner with our community on this safety initiative and will begin placing a few signs in each neighborhood in the near future. It is our goal to partner with each Melissa neighborhood and/or Homeowners Association in the future by offering bulk pricing to purchase additional signs through the Melissa Police Department at a discounted rate.

Contact Information

To learn more about this initiative, please contact the Melissa Police Department at 972-838-2033 or email Officer JD Collins.

4. How do I register to receive emergency alerts?

Melissa residents can sign up for CodeRED and CodeRED Weather Warning to receive the latest in emergency alerts, notifications for service interruptions, and severe weather updates by phone, email, and/or text. CodeRED Weather Warning will alert citizens in the direct path of severe weather. Notifications will be sent out moments after a severe thunderstorm, tornado warning, or flash flood warning has been issued by the National Weather Service. Only citizens in the immediate impact area will be alerted. Register to get the call! Users must opt-in to receive alerts to their land-line or mobile telephone when signing up for CodeRED.

What CodeRED Is

The City has implemented a tool called CodeRED, an emergency notification system capable of placing up to 60,000 telephone calls per hour. A pre-recorded message will be delivered telling residents and businesses about the situation and what action needs to be taken if any. When a situation arises in Melissa, City staff will turn to the Internet and the CodeRED mapping tools to designate a call area based on addresses.

With the push of a few buttons, a pre-recorded message describing the situation will be delivered to a live person or an answering machine in the affected area, possibly including instructions requiring action on the part of the recipient. Residents and businesses may add their numbers to the calling database by signing up and following the instructions. No one should automatically assume his or her telephone number is included.

Information for the Database

The system works with cellular phones but requires a Melissa street address. People who have recently moved to the City but kept the same listed or unlisted number will need to input their current address into the database. When entering information, please fill out all of the screens. The newest data entered will replace the old data. CodeRED will be used for emergencies or disasters that might call for action like evacuation, sheltering in place, or boiling contaminated water, but may also be used in situations that are non-emergency related. Learn more about CodeRED

5. How do I register my golf cart?

The City Council passed Ordinance 12-19 in 2012 authorizing the use of golf carts on public streets in the City of Melissa and residents that are interested in utilizing golf carts in the City limits must register with the Melissa Police Department.

Registration

To register, contact the Police Department at 972-838-2033 to schedule an appointment for the inspection and registration process. You may bring your golf cart to City Hall or an officer to come out to your residence to complete the registration process. Please note that residents that live in neighborhoods that would require driving on highways and/or roadways which require speeds in excess of 35 miles per hour, must trailer the golf cart to City Hall in order to be in compliance with the law. As with all other motor vehicles under the transportation code, those interested in obtaining a permit must show proof of insurance at the time of registration. Please be sure to familiarize yourself with the requirements/limitations under this ordinance prior to registering.

6. How do I register my home alarm?

The City of Melissa does not require a permit for the installation or activation of a private alarm system. However, the State of Texas does require that an Alarm Installation and Activation Certificate be submitted to the local municipality in accordance with the Texas Occupations Code, Chapter 1702.286 which states, "An alarm systems company shall notify the municipality in which the alarm system is located of an installation or activation of an alarm system not later than the 30th day after the date of the installation or activation."

Application

View the Alarm Installation and Activation Certificate (PDF). Please do not forward this form to the Texas Department of Public Safety, Private Security Bureau, the PSB-53 form must be sent to your local municipality). This form should be turned into Code Enforcement by dropping off at the Development Services and Utility Billing Suite in the Melissa City Hall or emailed to Code Enforcement.

7. How do I register to speak at a Council Meeting?

Citizens may speak at Council meetings on agenda and non-agenda items by completing and submitting a public meeting appearance card (PDF). These forms will also be located on a back table upon entering the Council Chambers. Once you have completed your form, please present your card to the City Secretary prior to the start of the meeting. Groups that want to address the same issue are encouraged to select a spokesperson.

Presentation

Anyone having handouts or audiovisual aids to be presented during Citizen Comments shall make those items available to the City Manager or City Secretary at least one week in advance for review prior to the City Council Meeting. You will be required to present eight copies of any presentations or handouts to the City Manager or City Secretary at least one week prior to the meeting. The Mayor (Presiding officer) will ask for those wishing to address the Council to do so at the appropriate time. Practice the following during your presentation:

• Please approach the speaker’s stand, state your name and address for the record, and discuss the topic of interest.
• Please direct your comments to the Mayor and Council.
• You will be allowed 3 minutes to address your comments.

Learn more about the Public Hearing Process.

Action for Topics Addressed

Although the Council cannot discuss your topic or take specific action on Citizen’s Comment topics not called out on the agenda due to legal requirements, they will hear the topic and Council may:

• Have the item placed on a future agenda for action
• Refer the item to a Board, Commission or Committee
• Refer the item to staff for study or conclusion

For information about how to place an item on the agenda, please email the City Secretary.

8. How do I register special needs family members with the police?

Melissa Police Department provides a special needs registration program for people who may be prone to wander or become disoriented. The sole purpose of the program is to help our officers return a lost, special needs resident to their home quickly and safely. If you would like to participate in the Special Needs Registration Program, simply print out the Special Needs Registration Form (PDF) and return to the Melissa Police Department located at:
Melissa City Hall
3411 Barker Avenue
Melissa, TX 75454

Who Benefits from Participating

At times our officers come into contact with people of all ages who are lost. Most of the time, getting them back home is fairly simple. Other times, we encounter people who are disoriented and cannot remember their name, personal information, addresses, names of relatives or other information that would be helpful in returning them home. This disorientation may be caused by Alzheimer’s or a wide variety of medical or mental conditions. Circumstances such as these make it difficult for officers to get the person home quickly, but more importantly, it creates an additional burden on the lost person and on the family or caregivers who may be trying to locate them.

How It Works

As part of the program, we receive and store photographs, emergency contact information, and other personal information for special needs citizens. This information is made readily available to our officers. It is stored and accessed in such a manner that first responders may make faster identifications and ultimately reunite family members much quicker.

Participation

Participation in this program is purely voluntary. The information collected is kept secure and is only used by Melissa Police Department employees to help return loved ones to their homes. The information collected under this program is confidential (Texas Government Code 552.101) and will only be used in compliance with Texas Government Code, Chapter 552. For additional information or questions, contact the Melissa Police Department at 972-838-2033 or email Officer Michael Hagood.

9. How do I register as a vendor with the City?

If you are interested in being considered for possible future business opportunities with the City of Melissa and would like to be added to our Vendor List, please provide the following information by emailing the City Secretary.

• Business Name
• City, State, Zip Code
• Contact Name
• Email
• Mailing Address
• Phone
• Type of Business/Service Provided

This list is provided as a general courtesy by the City of Melissa and you should not assume that you will be contacted to bid. We encourage you to regularly monitor our website for bid opportunities as they come available.

10. How do I register to vote?

Voter registration applications are available through the Collin County Elections office and Texas Secretary of State. People who have not previously registered to vote, or have moved from another county, will need to register with the Collin County Clerk. Once you have registered to vote, you should receive your card within 30 days.

Contact Information

• Collin County Elections Administrator
  Phone: 972-547-1990
  Phone: 800-687-8546 (McKinney)
  Collin County Elections Website

Registration Eligibility

To be eligible to register in Texas, you must:

• Be 18 years old (you may register at 17 years and 10 months)
• Be a resident of the county
• Be a U.S. citizen
• Not be a convicted felon (unless a person’s sentence is completed, including any probation or parole)
• Not be declared mentally incapacitated by a court of law

Completed Applications

Mail completed applications to:
Registrar of Voters
2010 Redbud Boulevard
Suite 102
McKinney, TX 75069

Visit the Texas Secretary of State elections website for more information on registering to vote and the latest in voter identification requirements.

Show All Answers

1. How do I report an animal at large or missing?

Currently the City of Melissa contracts with the Collin County Animal Services located in McKinney for its animal control services. For information please call 972-547-7292 or visit their website.

Lost Pet

Are you looking for a lost pet? You can also follow Collin County Animal Services on Facebook and receive the latest updates on the animals on Stray Hold.

Animal Shelter & Field Response Hours

• Animal Control (Field):
  Monday - Only Emergency Field Calls
  Tuesday through Sunday - 8 am to 5 pm
  • Regular and Emergency Calls
    After-hours and Holidays - Only Emergency Field Calls
• Animal Shelter:
  Closed on Mondays
  Tuesday through Friday - 9 am to 6 pm
  Saturday through Sunday - Noon to 5 pm
  Closed on Holidays

Learn more about the City of Melissa Animal Control Ordinance and process.

2. How do I report a code violation?

You can complete a Complaint Intake Form via the new MyGov portal or email Code Enforcement and someone will get back to you regarding your concern. As a reminder, please ensure that you provide the complete street address or cross street location, and the type of complaint (i.e., falling fence, high grass/weeds, illegal dumping) and any other information that may be helpful to the Code Compliance Officer. As always you may also call Code Compliance at 972-838-1089 and leave a detailed message if the Code Compliance Officer is not available.

3. How do I report a complaint regarding the police officer/department?

The Melissa Police Department is dedicated to providing the best police service possible to the residents and visitors of Melissa. Police employees are carefully selected and given the best training available in order to provide professional service. However, you may have occasion to lodge a complaint in reference to the actions of a member of the Melissa Police Department. In order to be responsive to you, we are providing the following guidelines on how complaints should be made, how they are investigated and their results

How Complaints Are Made

Any person wishing to make a complaint may do so by coming to the Melissa Police Department between 8 am and 5 pm, Monday through Friday. The Police Department is located at:
Melissa City Hall
3411 Barker Avenue
Second Floor
Melissa, TX 75454

Public Complaint Process

Texas State Law (Government Code 614.022) requires that all complaints against police officers be in writing and signed by the person making the complaint. View the City of Melissa Police Department Complaint Form (PDF). Just as citizens who are arrested must be notified of the charges against them, police officers must be given copies of complaints before any disciplinary action may be taken. The person who claims to be aggrieved must make the complaint. Other persons involved in the incident may give statements as witnesses. Learn more about the Public Complaint Process.

4. How do I report a crime tip?

The Melissa Police Department offers a tip line for Melissa residents to use for non-emergency situations. The phone number is 972-838-2075 and callers are able to leave a message for the Police to follow up on their tip. This line is not for emergencies and In the event of an emergency or when suspicious activity or a crime is in progress residents should call 911 immediately. When calling the tip line, you should provide the following information:

• As many details about the incident/activity as possible
• The type of incident or activity to which you are calling about
• Where and when the activity occurs, information on the person(s) committing the offense

You may remain anonymous, however, if you wish to be contacted at a later time, please also include your name and telephone number so an officer may contact you directly.

5. How do I report an electrical outage?

The City of Melissa is served by two primary companies that manage the electrical infrastructure (such as power lines) in our community. Should you experience a service outage or encounter a street light outage, you will want to report the outage directly to the appropriate electrical providers.

6. How do I report a street light outage?

Residents can report a street light outage directly to the electric service provider or to the Public Works Department using an online form. When reporting to the Public Works Department please allow 24 hours to respond to your request. Any questions please call Public Works Director Jeff Cartwright at 469-853-9788.

7. How do I report a street repair?

If you would like to report a needed street repair, please complete the online form or you may also contact Jeff Cartwright, Director of Public Works at 469-853-9788.

8. How do I report a suggestion or a concern to the City?

If you have a suggestion or concern, please send an email to Sarah Bradley or call 972-623-8836. You may also email the City Manager directly and/or email the Mayor depending on your area of concern. Please do allow 24 hours for staff to respond to your email.

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1. How do I request an additional trash or recycle cart?

If you should decide that you require more than one trash or recycle cart, you may call the Utility Billing Department at 972-838-2035 to order a second trash cart. You will be charged a nominal fee for each additional trash or recycle cart. 

2. How do I request to use the City Hall Community Room?

The City of Melissa designated the City Hall Community Room as a meeting space for educational, cultural, and philanthropic activities supporting the Melissa Community. Under the guidelines established in policy, community organizations may request the use of the Community Room for meetings. To inquire regarding the availability of the Community Room, please complete the inquiry form. Please allow 48 hours for staff to respond to your inquiry. No requested reservations should be considered approved until a confirmation is provided by City Staff.

Requirements

Applicants must pay the associated deposit and/or security fee (if applicable) by check payable to the City of Melissa, in order to secure a reservation of the room. Applications may be submitted as follows:

• Attached to the inquiry form mentioned above or if you prefer, you may email your application following confirmation of availability.
• In-person at Melissa City Hall, Administration Suite on the 2nd Floor

Learn more about the Application Process and Guidelines for use of the City Hall Community Room.

3. How do I request a crash report?

You may request a copy of a crash/accident report online using the Crash Report Online Purchase System. You can search for and purchase Certified copies of your Texas Peace Officer’s Crash Report (CR-3) through this website. Reminder, accident/crash reports are not available until 3 to 10 days after the accident occurred. The cost for an uncertified electronic copy of a Texas Peace Officer’s crash report is $6 and $8 for a certified electronic copy.

4. How do I request a leak adjustment?

Current residential or commercial customers of the City may request an adjustment to any water bill from the City for extra water used due to damage or an identified leak that has been repaired. Requests should be submitted on the Leak Adjustment Application and must include proof of repair. Applications must be received by the City within 30 days of the repair of the leak. The City will only make an adjustment to the most recent bill affected by the repaired leak; multi-month adjustments will not be made. Learn more about the Leak Adjustment process.

5. How do I request a police department house watch?

The Vacation House Watch program is a program provided by the Melissa Police Department designed to give peace of mind to Melissa residents while they are away from home for extended periods of time. Employees of the Melissa Police Department will physically check each registered house during a resident’s absence. To request entry into the House Watch program, please complete the form provided on the House Watch Request page and submit via fax or in person. You may also email your request to Officer Brandi Davidson.

Please allow up to three days for your request to be processed. If you need a last-minute house watch, please call 972-838-2033.

6. How do I request to opt out of CodeRED Weather Warning?

To unsubscribe and opt-out of some or all CodeRED Weather Warning notifications, you should complete the opt-out request online directly with ONSOLVE, the parent company for CodeRED.

7. How do I request to use a park facility?

Each of our City Parks offers facilities that are available to the community to enjoy and can be reserved for private gatherings. Visit Park Reservations for details including guidelines and usage fees and deposits. You may also email Parks and Recreation with any questions you may have about availability. Reservations and/or confirmation of availability cannot be done outside of business hours and we ask that you do not solicit this information through the City’s social media channels.

8. How do I request public information or records?

Requests submitted under the Public Information Act are handled by the City Secretary and can be submitted by mail, fax, email, or in person. All requests must be in writing and by law, the City has 10 business days to respond to most public records requests. All requests should include enough description and detail about the information requested to enable the City to accurately identify and locate the information requested. Learn more about requesting public records.

9. How do I request new utility services?

Online Payments Portal/Phone Payments

The City of Melissa residents are encouraged to create an account at Municipal Online Payments. The online utility billing application gives customers access to their accounts 24 hours a day, 365 days a year, and is optimized for use on mobile devices.

Also, a new interactive voice response line will accept telephone payments at 866-261-7377.

For more information, please email the City of Melissa Utility Billing Department, or by calling 972-838-2035.

Use the below forms for new service, transfer an existing service or discontinuing service.

• New Utility Service
• Transfer Utility Service
• Discontinue Utility Service

Solid Waste Services

The City of Melissa contracts Solid Waste and Recycling services with Community Waste Disposal (CWD). For questions regarding Solid Waste & Recycling, including missed pickups and to schedule household hazardous waste pickup, contact CWD directly at (972) 392-9300/Option 2 or email CWD.

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1. How do I view Meeting Agendas and Minutes?

Meeting agendas will be posted on the City of Melissa’s website at least 72 hours before the meeting. Meeting Minutes will be posted following approval at the subsequent City Council, Planning and Zoning, and Board of Adjustment meeting. View Meeting Agendas and Minutes.

2. How do I view City budget and financial information?

The City of Melissa values financial accountability and to that end, the information provided under our Financial Transparency webpage supports our goals of transparent government, good stewardship, and open communication. You will find the current fiscal year’s adopted annual budget as well as the financial report for the previous fiscal year posted on this page. Past budgets and financial reports are also available in the Document Center through this page.

3. How do I view the City Event Calendar?

The City’s main event and meeting calendar is available online and is accessible via the home page.

4. How do I view the latest news and updates from the City?

The City of Melissa offers many ways for our residents to stay connected and informed about the latest happenings within the City.

Resources

• Connect with us on Nextdoor
• Follow us on Twitter
• ’Like’ us on Facebook
• Receive emergency notifications and weather alerts from CodeRED
• See photos from the latest events on Flickr
• Sign-up for The Melissa Minute e-newsletter and updates (biweekly)
• Subscribe to RSS Feed (WORKS?)
• Visit our News Center on the website
• Watch and subscribe to the City of Melissa YouTube Channel

Please view our Community Posting/Comment Guidelines if you will be participating with us on one of the social media platforms mentioned. Any questions or inquiries regarding City communication should be emailed to Celso Martinez with the the Municipal Voice.

5. How do I view city maps?

City Maps can be viewed at any time by visiting the Maps page of the Development Services Department site. 

6. How do I view the Melissa Public Library Catalog?

Patrons who hold library cards with the Melissa Public Library can access the full catalog online.

7. How do I view library events and programs?

The Melissa Public Library posts the latest events and programs under the Library page. Additionally, there are many ways to receive library news, choose the one(s) best suited for you! If you sign up for the following news sites, you will receive the most up-to-date and earliest news!

Resources

• Be sure to watch the News Center and Calendar of Events on the City of Melissa home page to see events coming up very soon.
• ’Like’ us on facebook! - Be sure to follow the City of Melissa, Texas Facebook Page for the latest events and happenings here at the Library.
• Sign up for the City of Melissa weekly e-newsletter, The Melissa Minute and the latest news will be delivered to your email on all your devices!
• For those of you on twitter, you can follow cityofmelissatx on twitter.
• Additionally, we submit a weekly update to the Anna-Melissa Tribune which they graciously print the most current events, space permitting.

Please confirm the events listed on this site with the more current updates from the sources. Some long-range plans may change. Any questions or suggestions about the news should be emailed to your librarian.

8. How do I view the Utility Billing calendar?

To aid our customers in planning their bill payments, the City of Melissa has posted a Utility Billing Calendar (PDF) for the current calendar year. This calendar is being provided in good faith and with the understanding that dates may change due to unforeseen factors, and in the event of a discrepancy, the due date printed on your bill supersedes this calendar. Should you have any questions about the calendar, please email Utility Billing.

9. How do I view utility rates and fees?

The City of Melissa utility rates and fees for the current fiscal year are posted on the Rates and Fees section of the Utility Billing webpage. Additionally, we have created a Frequently Asked Questions section to address common questions regarding utility rates here as well. Should you have further questions, please email Utility Billing.

10. How do I view water quality reports?

The Annual Water Quality Report is a summary of the quality of the water the City of Melissa provides to its’ customers. The analysis for this report was made by using the data from the most recent U.S. Environmental Protection Agency (EPA) required tests and is presented in the required Consumer Confidence Report (CCR) which must be filed with the Texas Commission on Environmental Quality annually. The CCR for the previous water year is typically published annually in late June and the City includes notification of the reports available in the utility bill sent out during that time as well. View current and previous year’s Water Quality Reports.

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1. What are the library's hours?

Note

All services and computer use ends 20 minutes before the closing hour.

Hours of Operation

The library’s hours are:

• Monday: 10 am to 6 pm
• Tuesday: 10 am to 6 pm 
• Wednesday: 10 am to 6 pm
• Thursday: 10 am to 6 pm
• Friday: 10 am to 6 pm
• Saturday: 10 am to 3pm
• Sunday: Closed

2. What services does the library offer?

Melissa Public Library Services & Fees (CASH ONLY)

• Copying/Printing:
  • $0.15 per page (Black and White)
  • $0.50 per page (Color)
• 3D Printing
  • $1 per hour and at the library's discretion.  Please contact the library for more information.
• Faxes: $1 per page to receive/send
• Notary: $6 per document needing notarization and $1 per additional signature.
  • Please bring a valid photo ID and do not pre-sign documents
  • Please call the library (972-837-4540) to check if a notary is available.
• Scan: Free

3. What is required for obtaining a library card?

Library Card Requirements

• 18 and older: valid Texas Driver’s License or a bill with current address information.
• Under 18: Parent/Guardian with valid Texas Driver’s License

Library Card Applications

• Adult Library Card Application (English) (PDF)
• Minor Library Card Application (English) (PDF)
• Adult Library Card Application (Español) (PDF)
• Minor Library Card Application (Español) (PDF)

Just fill out one of the applications, print it out and bring into your Melissa Public Library to get started today!

4. What is the Melissa Public Library Computer and Internet Use Policy?

Please read the policy before prior to using the computers and/or internet (Wi-Fi as well) at the Melissa Public Library. Failure to follow these policies or use the Internet appropriately and responsibly will result in revocation of computer privileges:

• Melissa Public Library Computer and Internet Use Policy (PDF)
• Melissa Public Library Computer and Internet Use Policy (Espanol) (PDF)

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1. What is the temporary change in water disinfection?

North Texas Municipal Water District (NTMWD) first disinfects water using ozone and chlorine as part of the treatment process to eliminate bacteria and viruses. Then, for most of the year, NTMWD also adds chloramine (chlorine plus ammonia) as a secondary disinfectant to keep drinking water clean as it travels from the treatment plants through miles of pipes to homes and businesses. Each spring for one month, NTMWD temporarily suspends the use of ammonia and uses free chlorine as the secondary disinfectant to maintain water quality year-round. This process is also commonly referred to as annual chlorine maintenance. Check out this ’Protecting Water Quality’ fact sheet (PDF) from NTMWD for detail information.

2. Why is this change necessary?

This change is a common water system maintenance practice among water providers in states with warmer climates. North Texas Municipal Water District (NTMWD) uses it to maintain the system and ensure high water quality year-round. It’s important to do this before summer because hotter temperatures can increase the potential for bacterial growth in pipes. Learn more about why public water systems may make a temporary change in disinfectant from the Texas Commission on Environmental Quality (TCEQ).

3. When does the change occur?

The temporary change takes place annually and usually occurs for about a month each year from the end of February through early April. It is done before the summer hotter temperatures which can increase the potential for bacterial growth in pipes.

4. Is the chlorine level tested during this period?

Yes, chlorine is tested, and many other compounds in water are monitored continuously. North Texas Municipal Water District (NTMWD) conducts a quarter-million tests each year in a state-certified laboratory to monitor, regulate, and report water quality. In some cases, NTMWD is voluntarily increasing the frequency of testing above what is required. During the disinfectant change in 2018, the Texas Commission on Environmental Quality (TCEQ) also collected 117 samples from 31 public water systems that deliver NTMWD water to confirm compliance.

5. Why does my water taste or smell different?

While the levels of chlorine in the water during the temporary disinfectant change are consistent with levels found in the water throughout the year, the temporary suspension of ammonia can make the chlorine more noticeable. Outdoor temperatures and overall water use also influence the reaction of chlorine to other materials in the water supply. This may cause smell and taste to fluctuate year to year. The intensity of the chlorine taste and smell can depend on the distance you are from the water treatment plant. North Texas Municipal Water District (NTMWD) does not increase the amount of chlorine in the water during its four-week change in disinfectant; its taste and smell are more pronounced due to the absence of the ammonia (PDF).

6. What can I do to reduce the chlorine taste or smell?

Not everyone notices a change in the water during this period. The closer you live to the water treatment plant, the more noticeable the chlorine odor or taste may be. However, those who are sensitive to the changes can reduce chlorine taste and the odor by following these tips:

• Installing filters on faucets
• Refrigerating water in an open pitcher - consider adding a slice of citrus/cucumber several hours before using
• Running tap water a few minutes before using
• While not required to meet safety standards, whole-home filtration systems can also help reduce taste and odors

If looking to use a filter of some kind, recommend using a National Science Foundation (NSF/ANSI) approved water filter.

7. Why are fire hydrants flushed during this process?

Local water providers (cities or utility districts) who receive North Texas Municipal Water District (NTMWD) water may help move the chlorine-disinfected water through the system faster by flushing water out of fire hydrants. Frequent flushing helps maintain the system, ensure high water quality, and reduce the chlorine odor and taste. Performing system flushing in the spring also helps save valuable water during the summer months.

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1. How are complaints made?

Any person wishing to make a complaint may do so by coming to the Melissa Police Department between 8:00 am and 5:00 pm, Monday through Friday. The Police Department is located at:
3411 Barker Avenue
Second Floor
Melissa, TX 75454

Access the City of Melissa Police Department Complaint Form (PDF).

2. What happens when a complaint is found to be true?

When the investigation of a complaint reveals that the charges are true, and should be sustained against a police employee, the Chief of Police notifies the employee and may take one of the following actions, depending on the nature of the violation:

• Demote the employee
• Discharge the employee
• Reprimand the employee
• Suspend the employee without pay

3. What happens if the complaint is found to be unsustained?

Police Department personnel must be afforded certain rights, the same as with all citizens, and complaints must be supported by sufficient evidence. If there is insufficient evidence to sustain the complaint, the officer is notified and continues on duty. If he was removed from duty during the investigation, the employee will be paid for that period.

4. What if you are not satisfied with the appeal decision?

If you are not satisfied with the results of the investigation by the Internal Affairs Unit, you may appeal to:

• Office of the Chief of Police located at:
  3411 Barker Avenue
  Second floor
  Melissa, TX
• Collin County District Attorney located at:
  Collin County Court House
  2100 Bloomdale Road
  McKinney, TX
• Office of the Texas Rangers located at:
  5805 N Lamar Boulevard
  Austin, TX
• Federal Bureau of Investigation located at:
  One Justice Way
  Dallas, TX

The Melissa Police Department is vitally concerned with the welfare of all residents and visitors to Melissa. The police department will take action where employees have been proven derelict in their duties or are guilty of wrongdoing.

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1. What is identity theft?

Identity theft refers to specific identifying information being used without your consent. Some examples of commonly used information include:

• Account Numbers
• Electronic Identifying Numbers
• Name and Date of Birth
• Routing Codes
• Social Security Numbers

2. How was my information compromised?

There are numerous ways for an identity thief to obtain your information. Most victims believe they have been jeopardized online. Although a thief can obtain your information online, information can be stolen much easier through low-tech means such as telephone scams or even un-shredded personal documents you throw away.

3. What do I do if I'm a victim of identity theft?

In the event that your identity has been jeopardized, follow the steps below:

• Fill out the affidavit (PDF) provided by the Federal Trade Commission (FTC).
• Compile documentation relating to your compromised identity (i.e. bank statements, letter from the Internal Revenue Service, credit bureau reports).
• Bring in the affidavit and documentation to the Melissa Police Department or call at 972-838-2033. A report number will be generated and provided to you.
• The case will be investigated or forwarded onto the proper authority.
• Upon exhausting all leads, the case will either result in the perpetrator being found and charged or the case is closed.

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1. How do I apply for a solicitors / peddlers permit?

• You must submit an application, consent to a background check, and pay an annual fee of $50 to obtain a City of Melissa Solicitor’s Permit.
• You may download and complete the application (PDF) ahead of time, but you must submit your application in person to the Melissa Police Department (2nd Floor of Melissa City Hall, 3411 Barker Avenue) Normal business hours are Monday through Friday, 8 am to 5 pm.
• You will need to show your driver’s license, and submit a $50 annual fee with your application. If you are a food truck vendor, you must submit a copy of your county health certificate before your application will be processed.

Payment

We take cash, checks, or a money order. Sorry we are not able to take credit card payments at this time.

Additional Information

• Once you submit your application, a background check will be completed and a photo identification and paper permit will be issued to you. This can take up to 7 business days.
• Any questions should be emailed to Officer Brandi Davidson or by calling 972-838-2033.

2. What activities are prohibited without a permit?

§ 4.603 - Permit Required. It shall be unlawful:

• (a) for any person, partnership, firm, or corporation to peddle, sell, solicit, exhibit, or take orders for or offer to take order for any goods, wares, merchandise, meat, fish, or subscriptions to magazines, publications, newspapers, photographs, or services; or
• (b) for any person, directly or through an agent or employee to distribute or cause to be distributed, deposited, placed, thrown, cast, scattered, handed out or circulated any handbill; in or upon any premises within the corporate limits of the city without a valid written permit to do so from the City of Melissa.
• § 4.603.1 It shall be unlawful for the person registering or applying, or the agents or employees thereof, to peddle, solicit or distribute handbills for a purpose other than that set out in the registration statement or application upon which the certificate of registration or permit was issued.
• § 4.603.2 It shall be unlawful for any person who shall peddle, solicit or distribute handbills in the city to represent that the issuance of a certificate of registration or permit by the city constitutes an endorsement or approval of the solicitation or distribution by the city or its officers or employees.
• § 4.603.3 It shall be unlawful for any person to distribute or cause to be distributed, deposited, placed, thrown, cast, scattered, handed out or circulated any handbill in or upon any premises which are temporarily or continuously uninhabited or vacant.
• § 4.603.4 It shall be unlawful for any person to solicit for a charitable purpose or to solicit funds for charitable purposes in the City without first obtaining a valid written permit to do so from the City; provided, however, the solicitation of funds for charitable purposes by any organization or association from its members, or the solicitation of funds for charitable purposes by persons when such solicitation occurs on premises owned or controlled by the person soliciting funds, or with the permission of the person who owns or controls the premises, when previously invited to the premises for solicitation is exempt from this Section.
• § 4.603.5 Except as permitted by state law, it shall be unlawful for any person to peddle, sell, offer or exhibit for sale any merchandise or service, whether for profit, for a charitable purpose or otherwise to any person in a motor vehicle, truck, motorcycle or other vehicle (collectively hereinafter "vehicle") while the vehicle is located within a public right-of-way.
• § 4.603.6 Except as permitted by state law, it shall be unlawful for any person to solicit funds, donations, contributions, employment, business or a ride, whether for profit, for a charitable purpose or otherwise, upon any public street, street right-of-way, median, traffic island, parkway or other public right-of-way, excluding sidewalks designed for pedestrian use, within the City.
• § 4.603.7 The City acknowledges that the state legislature has adopted § 552.0071, Transportation Code.
• § 4.603.8 It shall be unlawful for any person to peddle, sell, offer or exhibit for sale any merchandise or service, whether for profit, for a charitable purpose or otherwise on a public sidewalk or road without previous permission granted by the City Administrator, or his designee.

(Ordinance Number 22 through 45, adopted 9-10-02, Section 2 (Exhibit A); Ordinance Number 10-07, Adopted 2-9-10, Section 2)

3. What is required for obtaining a solicitor's permit?

• You must submit an application (PDF), consent to a background check, and pay an annual fee of $50 to obtain a City of Melissa Solicitor’s Permit.
• Food truck vendors must also submit a copy of their county health certificate before your application can be processed.

4. How long does it take to get my solicitor's permit?

Once you submit your application, a background check will be completed and a photo identification and paper permit will be issued to you. This can take up to 7 business days.

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1. When is a building permit required?

A person, firm or corporation shall not, without first obtaining a permit from the Permit Department, do the following to a structure or building service equipment:

• Add to
• Alter
• Construct
• Convert
• Enlarge
• Equip
• Erect
• Improve
• Install
• Maintain
• Occupy
• Remove
• Repair
• Replace
• Use

2. How do I obtain a building permit?

To obtain a building permit the following will be required:

1. Site plan (plot plan) - including but not limited to the proposed improvement(s) noting building:
   • Adjacent public roadways
   • Driveways
   • Existing structures
   • North point
   • Separation and setbacks
2. Floor plan
3. Roof plan
4. Exterior elevations
5. Construction details
6. Structural plans (must include second floor framing plan when applicable)
7. Foundation plan (must be sealed by a State of Texas Licensed Engineer)
8. Engineering letter for foundation design is required; this letter should include a statement that the foundation has been designed specifically for soil conditions of listed lot (Must be sealed by a State of Texas Licensed Engineer)
9. Masonry on Wood (Must be sealed by a State of Texas Licensed Engineer of built to COG detail)
10. Electrical plan (may be combined with floor plan)
11. Plumbing plan (may be combined with floor plan)
12. Berry Farms and Country Ridge need drainage studies submitted in addition to building plans.
13. Some neighborhood associations require a stamp of approval on plans. Please check with your association before submitting building plans.

Note

Foundation plan, details and engineer’s letter shall include:

1. Address
2. Subdivision
3. Lot
4. Block
5. Plan number

Plumbing Rough Inspection

A Form Survey sealed by a State of Texas Licensed Surveyor will be required to be on site for the Plumbing Rough Inspection.

3. How long does it take to get a building permit?

The amount of time varies based on the complexity of the work, but generally you can expect the following time frames:

1. Residential building permits may take up to 7 to 10 working days
2. Commercial building permits for new construction and remodeling could take up to 10 working days depending on the complexity

4. What inspections are required?

All inspections are to be called in by the general contractor to the Bureau Veritas at 817-335-8111 only. The general contractor is also responsible for keeping the lot and/or building site as clean as possible during construction. This will be strictly enforced. Port-A-Pots required on all sites.

Inspections

1. Building: layout staking foundation; framing; drives; walks; final
2. Plumbing: ground, top out and gas; final
3. Electrical: temporary pole; rough-in; final
4. Heating and AC: rough; final
5. Miscellaneous: swimming pool; lawn sprinklers; flat work

Certificate of Occupancy (C.O.)

City of Melissa requirements that must be completed prior to Certificate of occupancy being issued per city code; these requirements are for all properties within the City limits of Melissa:

1. All bathrooms and kitchen counter must have GFI plugs
2. Smoke detectors are required in all bedrooms and all halls leading to bedrooms
3. All driveways shall be of asphalt or concrete
4. Comply with all other City codes. The C.O. will be issued upon completion of the final inspections; a green tag stating the property is okay for C.O. is required to be furnished to City Hall

5. Do I need a permit for a private alarm system?

City of Melissa

No, the City of Melissa does not require a permit for an installation or activation of a private alarm system.

State of Texas

However, the State of Texas does require that an Alarm Installation and Activation Certificate be submitted to the local municipality in accordance to the Texas Occupations Code, Chapter 1702.286 which states:

"An alarm systems company shall notify the municipality in which the alarm system is located of an installation or activation of an alarm system not later than the 30th day after the date of the installation or activation."

Certificate Form

Alarm Installation and Activation Certificate (PDF)

(Note: Please do not forward this form to the Texas Department of Public Safety, Private Security Bureau, the PSB-53 form must be sent to your local municipality).

This form should be turned into Code Enforcement by dropping off at the Development Services and Utility Billing Suite in the Melissa City Hall located at 3411 Barker Avenue or submitted by email.

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1. What type of water meter does the city use?

The City of Melissa uses a Turbine Meter made by Master Meter. A water meter is a mechanical device that tracks usage flowing through it. Water meters are considered "Smart Meters" when used alongside an Advanced Metering Infrastructure (AMI) system. In and of itself, meters are just mechanical measuring devices.

2. How does my meter work?

When water is used by a customer, water flows through the meter creating energy that rotates a pinwheel rotor within the flow stream. Water through a meter is measured proportionally by the speed of water through a meter. Each revolution of the pinwheel causes the dial to move and track the water through the meter. A meter reading stops when the flow stops and picks up where it left off once flow continues for the accumulation of volume.

3. How can I check for a leak?

Turn off all water sources within and outside of your house and then open the meter box to access the meter (if you are unable to open the meter box lid easily, you can purchase a water meter box key at any hardware store) and then flip open the black meter register cover. When opening the meter box, please make sure to do so slowly and carefully, as the City’s Advanced Metering Infrastructure (AMI) equipment is generally mounted to the bottom of the meter box lid and is connected via a wire to the meter register. Once you have flipped open the meter register cover, look at the red dial on top of the meter. If the dial is spinning and you are sure that all water sources are turned off, then you may have a leak.

If you do determine that you have a leak, you may contact the City of Melissa Utility Billing Department about a Leak Adjustment.

4. How can I test my meter for accuracy?

The easiest and most cost-efficient way to test the accuracy of a meter is to conduct a bucket test. To conduct a bucket test, first, turn off all water sources within and outside the home. Open the meter box and take a manual read of the meter. If you are unable to open the meter box lid easily, you can purchase a water meter box key at any hardware store. When opening the meter box, please make sure to do so slowly and carefully, as the City’s Advanced Metering Infrastructure (AMI) equipment is generally mounted to the bottom of the meter box lid and is connected via a wire to the meter register. 

Next, fill a 5-gallon bucket with water from your home. Return to the meter and verify that the read increased by only 5 gallons. If only 5 gallons are measured, the meter is measuring accurately.

5. I've conducted my own bucket test and I still don't believe my meter is working properly. What are my options?

Upon request, the City of Melissa will send your meter to a third-party testing company for testing accuracy. Once the meter is tested by the third-party and generates a report with the findings, the meter is mailed back to the City. If the third-party deems the meter has passed (meter meets or exceeds American Water Works Association (AWWA) specifications) the meter is returned to the customer and reinstalled. The cost of third-party meter testing is $105 ($75 for testing and $30 for shipping costs). Customers are only responsible for testing costs if the meter passes and meets AWWA specifications.

6. Do mechanical meters slow down or speed up over a lifespan?

Mechanical meters generally slow down over time causing the pinwheel revolution to move slower than its factory conditions, which results in the meter measuring less water. When this occurs, the meter becomes marginally less accurate and measures less water than is flowing through the meter. The City of Melissa has a meter replacement program to help ensure that water continues to be measured accurately over time. Mechanical meters cannot be manipulated.

7. What is Advanced Metering Infrastructure (AMI)?

Advanced Metering Infrastructure (AMI) is what makes a mechanical meter a "Smart Meter." AMI does not alter a meter’s measuring capability but simply serves as a data collector that then transmits data to a third party for data management. AMI allows customers to see their usage data during a billing cycle.

8. How does the Advanced Metering Infrastructure (AMI) system work with my meter?

Each customer meter is fitted with a Meter Transmission Unit (MTU) within the meter box. The City of Melissa uses Aclara Meter Transmission Units. Each hour, the MTU reads the mechanical meter and sends the read to Data Collection Units (DCU) throughout the City. The City currently has 6 active DCUs. Four times daily, the DCUs send data to Network Control Computers (NCC).

Please note, that a threshold of up to 24 hours should be given due to possible timing. The customer will need to take written notes of the on-site reading and times, then check the online system later to compare the digital data to the physically viewed information. If there is an issue with a particular hourly read, the next batch should send over the new readings and it levels out within that transmission period. The NCC database collects, validates, processes, stores, and transmits meter readings which eventually result in a customer bill. Learn more about the Aclara STAR Network.

9. Is the Meter Transmission Unit (MTU) a meter?

No. A Meter Transmission Unit (MTU) is simply a transmitting device. An MTU simplifies and expedites how meter reads are conducted.

10. How can I test my Meter Transmission Unit (MTU) for accuracy?

With customers having access to their usage data, they can verify or "test" the physical meter read against the data provided by the Advanced Metering Infrastructure (AMI) system. Please note, that a threshold of up to 24 hours should be given due to possible timing. The customer will need to take written notes of the on-site reading and times, then check the online system later to compare the digital data to the physically viewed information. If you would like further clarification or help to obtain your data for comparison, please email ub@cityofmelissa.com or call 972-838-2035.

11. If the City had irrigation-specific water meters, would it help my sewer bill?

Not necessarily. To mitigate the effects of high irrigation months on a customer’s sewer bill, the City of Melissa uses Winter Quarter Averaging for residential customers. Every year, each customer’s December, January, and February water meter readings are averaged together to arrive at a sewer consumption amount to be billed for the next 12 months. Since these wintertime months are generally indicative of basic and essential water usage, customers are not being charged sewer consumption for what is usually higher water usage due to irrigation in the summer months.

12. Will the City consider extending the leak adjustment application acceptance window to longer than within 30 days of the leak repair?

The Leak Adjustment Policy is reviewed periodically throughout the year, but at this time the policy is still active. Any leak adjustment request that would extend beyond the 30 day period the leak is first noted via the electronic meter reading data, will be reviewed on a case-by-case basis. We are always here to help and will strive to make adjustments accordingly based upon an equal platform for all customers (shareholders) of the Melissa Water System and Utility Billing Department. If you run into a leak repair situation that extends beyond normal circumstances, please email the Utility Billing Department.

13. How are water rates established each year through the Water Rate Study?

The Water Rate Study is an accumulation of over 200 man-hours of staff members, City Engineer, City Manager, Mayor and Council. The following are some of the variables that are considered and included in reviewing current rates and developing proposed rates: 

• 3 different water supplies, North Texas Municipal Water District (NTMWD), Collin Grayson Municipal Alliance (CGMA), and well water
• Consumption sold
• Debt reallocation based on usage for CGMA bond structure
• Department budgets estimated expenses for the current year
• Department budgets proposed expenses for the new year
• Different water costs per 1,000 per gallons
• An estimate of remaining sales for the current year based on trends
• Growth of meters
• Minimum Take or Pay contracts
• New capital projects
• Percentage of distribution per tier levels
• Rate structure option
• Usage trends
• The wholesale flow of water and wastewater
• Winter Quarter Average trends

The following is a pie chart of the 6 components of the rates. The rates are not just the wholesale costs. The Water Fund is a non-profit fund; therefore, the rates only cover costs to cover Fund expenses.

14. What is a "take or pay" contract?

The "take or pay" term used to describe the water supply contract means that the cities pay the fixed costs component of the wholesale water rate based on the highest year of consumption, even if in subsequent years they don’t reach that same level of water use. This ensures the fixed system costs are covered regardless of the amount of water used. The cities and their customers receive an annual rebate for the variable costs, such as chemicals and power not used for treatment and delivery, based on each city’s actual consumption for that year.

Cities don’t pay for "unused" water - they pay an allocation of the regional water infrastructure and system costs based upon the maximum amount of potential capacity each city needs. The cities and their customers are paying for water service, not just the water molecules that are delivered. Learn more about how the North Texas Municipal Water District sets their rates.

15. Why use a tiered rate structure?

A tiered rate structure encourages water conservation by rewarding efficient use of water and reducing peak demands. Based on the 2017 to 2018 winter quarter average water use data, the City’s lowest tier (0 to 10,000 gallons per month) provides sufficient water to cover water use for basic and essential needs for 97% of Melissa’s residential water customers. The first and second tiers (up to 15,000 gallons per month) provide sufficient water to cover water use for basic and essential needs for 99.5% of Melissa’s residential water customers. Water usage in excess of basic and essential needs is non-essential and non-efficient discretionary use of water such as irrigation, swimming pool maintenance, car washing, etc. The discretionary use is usually seen in the summer months and drives water facility storage, distribution, and pumping facility sizing to meet peak summer demands. 

Therefore, the discretionary high water uses to pay a higher tier to offset the increased costs of sizing facilities to meet peak, discretionary demands.

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1. Who is eligible for free bulk pickup?

Any City of Melissa residential solid waste customers are eligible for the free Monthly Bulk Pickup provided by our provider Community Waste Disposal (CWD).

2. When is the free monthly bulk pickup?

Bulk and brush will be collected once a month, according to this schedule, beginning with the Friday that falls in the first full week of each month. No call is necessary.

3. How do I schedule my free bulk pickup?

No call is necessary!

4. What are the requirements for bulk pickup?

Bulk Pickup Guidelines & Requirements

• You are limited to four (4) cubic yards of bulky waste per collection.
• ALL BRUSH MUST BE TIED AND BUNDLED. Bundled brush cannot exceed four (4) by two (2) feet nor weigh more than 40 pounds per bundle. There is no limit to the number of bundles you may put out.
• NO LOOSE BRUSH WILL BE ACCEPTED.

  Important! CWD does not provide pickup for commercial demolition, construction, nor remodeling debris. Household debris must be containerized to be eligible for pickup. The box or other disposable container must be no larger than 2′ x 2′ x 4′ and weigh no more than 50 pounds.

• Place all bulk and bundled brush items at your front curb no later than 7:00 a.m. on your designated collection day.

See Bulk Items for more details.

5. Can I request additional pickups?

You are limited to four (4) cubic yards of bulky waste per collection. One (1) cubic yard is equivalent to one (1) washing machine.

If you have a load that exceeds the acceptable limit, contact CWD at 972-392-9300, option 2, for a price quote.

6. What are the requirements for a Citizen of Melissa to use the 121 Regional Landfill?

The City of Melissa is not associated with the North Texas Municipal Water District (NTMWD)121 Landfill. The following are the requirements for a citizen of Melissa to use the landfill:

• For current disposal rates please contact the NTMWD Wylie Office at 972-442-5405 or visit the NTMWD website.

Contact Information

• 121 Regional Disposal Facility (Landfill)
  3820 Sam Rayburn Highway
  Melissa, TX 75454
• Phone: 469-626-4452
• NTMWD website
• Hours
  7:00 am to 5:00 pm - Monday through Friday
  8:00 am to 3:00 pm - Saturday

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1. Is there a fee for paying via online portal or IVR?

Payments made through the Interactive Voice Response/IVR or online payment portal are assessed a $2.00 system maintenance fee plus a 2.8% credit card processing fee per transaction.

2. Do other cities charge this sort of 'fee' to their customers?

The City of Melissa is not alone in exercising our right to pass through these charges to our customers. An increasing number of cities (and other public entities) have seen the number of customers paying fees for service by credit/debit card increasing to the point that the levied processing charges are becoming quite excessive too much to just absorb. With legislation enacted by the State of Texas in the last decade authorizing passing this fee along, many have made the determination to assess a ’convenience fee’ or pass through these charges to the customer.

Resources

View the Texas State Local Government Code that gives the legal authorization for payment of fees and other costs by credit card or electronic means in municipalities and counties, as well as the City of Melissa Ordinance authorizing the collection of said fees:

• Texas Local Government Code, Title 4, Subtitle C, Chapter 132
• City of Melissa Ordinance 15-20 - Adopted June 23, 2015 (PDF)

3. How can I avoid paying this 'system maintenance fee'?

If you prefer not to pay a ’system maintenance fee’ there are a number of self-serve payment methods available to you:

• In-person at City Hall or via the curbside drop box: 3411 Barker Avenue, Melissa, TX
• Payments mailed to the lock box via personal check or online bill-pay:
  City of Melissa
  Bank Lock Box
  Department Number 531
  P.O. Box 3689
  Sugar Land, TX 77487
• Payments set up with your bank via auto-draft/ACH

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1. When do I set out my trash and recycling?

All trash and recycling carts need to be out by 7:00 a.m. on your respective day of every week. In the event of a holiday, your trash will be picked up one day later. If you do not know your service day please check the collection map below.

2. Where do I set my cart?

Please ensure the trash and recycle carts are separated by at least three (3) feet, and are also three (30 feet away from obstacles such as mailboxes, cars, fences, gas meters, and drainage ditches. Carts should be placed on the curb with the wheels toward the residence. Cart lids must be completely closed.

3. What if I have more solid waste than the average household?

We encourage you to try your cart for a few weeks before ordering a second cart. If you should decide that you require more than one trash cart, you may call the Utility Billing Department at 972-838-2035 to order a second trash cart. You will be charged a nominal fee for each additional trash and recycling cart.

4. What about holidays? How will that affect my regular trash pickup?

Community Waste Disposal (CWD) observes six main holidays that may impact your regularly scheduled bulk pickup date. Those holidays are the same that can impact your regular trash/recycle pickups and are: 

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

In the event one of these holidays falls on your trash/recycling pickup day, service will be delayed by one day. In the event that occurs, your regular bulk pickup would also then be delayed by one-day and would now be on the Saturday of your week. We have noted all of the dates when this occurs on the City Calendar of events for future reference. Should you have any questions, please email Utility Billing.