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HomeUtility Billing > Solid Waste

Solid Waste

Garbage and Recycling Collection are provided by the contract services of Progressive Waste Solutions (Formerly known as IESI).  If there is not a trash and recycle cart at the residence when you move in, you require an additional cart, or your cart becomes damaged, contact the Utility Billing Department at (972) 838-2035. 

All new poly-carts, poly-cart repairs, or extra poly-carts will be delivered on Tuesday of each week.

For Commercial Solid Waste Service contact Progressive directly at (469) 452-8000.

pdf Progressive Waste Solutions Brochure


Trash and Recycling ServicesProgressive Waste Solutions Truck

When do I set out my trash and recycling?
All trash and recycling carts need to be out by 7:00 A.M. on Wednesday of every week.  In the event of a holiday, your trash will be picked up one day later.

Where do I set my cart?
Proper placement of your cart is extremely important. Roll your cart to within 3 feet of the edge of the street. Leave the cart with handle facing your house so that when the cart is lifted, the lid opens toward the street. Please check to see that it is not obstructed by parked cars, trailers, boats, etc. If you have more than one cart, make sure you leave at least 3 ft. between each cart.

What can I put in my cart?
All of your household trash and yard waste can be put in your cart. (Please do not put hot ashes in your cart)! The maximum weight allowable in your cart is 175 pounds.

Important: All of your trash must fit inside your cart with the lid completely closed. Since the driver never leaves the vehicle, no trash will be collected if it is on top of, or beside the carts.

The following items WILL NOT be accepted on the regular trash route:Antifreeze, Batteries, Garden Chemicals, Gasoline, Hazardous Waste, Pool Chemicals, Wet Paint, and Tires.

What if I have more garbage than the average household?
We encourage you to try your cart for a few weeks before ordering a second cart.  If you should decide that you require more than one cart, you may call the Utility Billing Department at 972-838-2035 to order a second cart. You will be charged a nominal fee for each additional cart.

What about holidays? How will that affect my trash pickup?

Progressive Holidays Graphic_3.3.15


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