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Home > Utility Billing

City of Melissa Utility Billing

The mission of the Utility Billing Department is to ensure accuracy and efficiency in the assessment, distribution, and collection of utility charges.  We will strive to provide customer service that will exceed all expectations by listening to our customers and responding to their needs in a timely, professional, courteous, and respectful manner. 

The City of Melissa is excited to partner with FATHOM to provide utility customer service and billing.  This change is part of the City's ongoing effort to provide premier utility billing services to you, our customer.  Click here for more on this transition.

To establish new service, pay your current bill, make changes to your account or to transfer or discontinue service - please contact:
FATHOM Customer Care at 
(855) 266-4941
M-F, 8:00 a.m. to 5:00 p.m or email melissa.support@gwfathom.com

IVR available for Bilingual Support - Spanish & English and for afterhours payments.

Online Account Access including Bill Pay NOW AVAILABLE! 
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Please update any bookmarks of links you have saved to the new UtoYou Customer Portal - click on the image above or visit 

**For any previous unpaid balance due prior to October 26, 2015, please contact City of Melissa Utility Billing at the information below.**

Our Staff: 
Erin Mynatt Assistant to the City Manager/Utility Billing Supervisor
Tyler Brewer Management Assistant/ Water Conservation/ Lead Customer Service
Debbie Royston
Customer Service Representative
Kim Tiner
Customer Service Representative

Melissa City Hall
3411 Barker Avenue
Melissa, TX 75454
(972) 838-2035 (No after hour voice mail)
Fax: (972) 837-4394 
Email: ub@cityofmelissa.com **please note staff does not respond to this account after hours; for emergencies or service reconnections, please call Public Works on call at (972) 837-2460**

Office Hours: Monday-Friday, 8:00 a.m. to 12:00 p.m. and 1:30 to 5:00 p.m.

After Hours and Holidays:
Water and Wastewater emergencies and after hour service reconnections, please call (972) 837-4222 which forwards to on-call Public Works Personnel.

Questions regarding Solid Waste & Recycling, including missed pickups, please call Progressive Waste Solutions (Formerly IESI) at (469) 452-8000 or email iesimelissa@iesi.com.

Curbside drop box located on the east side of the City of Melissa City Hall.  Payments placed in the drop box after 5:00 p.m. are processed the next business day after 8:00 a.m.

Current Water Restrictions:

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North Texas Municipal Water District implements Seasonal Watering restrictions effective November 1st through March 31st:

**Landscape watering allowed up to once per week as needed**

Other restrictions remain in place - for more information visit the Water Conservation Measures Web Page.

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