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Home > Utility Billing

City of Melissa Utility Billing

The mission of the Utility Billing Department is to ensure accuracy and efficiency in the assessment, distribution, and collection of utility charges.  We will strive to provide customer service that will exceed all expectations by listening to our customers and responding to their needs in a timely, professional, courteous, and respectful manner. 

The Utility Billing Supervisor is Erin Mynatt, Assistant to the City Manager.

Melissa City Hall
3411 Barker Avenue
Melissa, TX 75454
(972) 838-2035 (No after hour voice mail)
Fax: (972) 837-4394
Email: ub@cityofmelissa.com **please note staff does not respond to this account outside of standard business hours**

Our Staff: 
Tyler Brewer Management Assistant/ Water Conservation
Debbie Royston Utility Billing Clerk
Kim Tiner
Utility Billing Clerk (Part Time)

Office Hours are Monday-Friday, 8:00 a.m. to 5:00 p.m.

After Hours and Holidays:
Water and Wastewater emergencies, please call (972) 837-2460
Questions regarding Solid Waste & Recycling, please call Progressive Waste Solutions (Formerly IESI) at (469) 452-8000

Current Water Restrictions:

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North Texas Municipal Water District to ease water restrictions effective May 1st:

**Landscape watering allowed up to twice a week as needed**

Other restrictions remain in place - for more information visit the Water Conservation Measures Web Page.

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