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Home > Utility Billing

City of Melissa Utility Billing

The mission of the Utility Billing Department is to ensure accuracy and efficiency in the assessment, distribution, and collection of utility charges.  We will strive to provide customer service that will exceed all expectations by listening to our customers and responding to their needs in a timely, professional, courteous, and respectful manner. 

The City of Melissa is excited to partner with FATHOM to provide utility customer service and billing.  This change is part of the City's ongoing effort to provide premier utility billing services to you, our customer. 

To establish new service, make changes to your account or to transfer or discontinue service - please contact FATHOM Customer Care at:
(855) 266-4941

You may also visit
https://melissa.gwfathom.com to establish new utility service (via 2turniton) and sign-up for ACH automatic payments.

Please note that payment for the bill due October 15th will still follow our current procedures and should be made directly to the City.

Click here for more on this transition.

Melissa City Hall
3411 Barker Avenue
Melissa, TX 75454
(972) 838-2035 (No after hour voice mail)
Fax: (972) 837-4394
Email: ub@cityofmelissa.com **please note staff does not respond to this account after hours; for emergencies or service reconnections, please call Public Works on call at (972) 837-2460**

Utility Billing Supervisor:
Erin Mynatt, Assistant to the City Manager
Direct line: (972) 838-1380

Our Staff: 
Tyler Brewer Management Assistant/ Water Conservation/ Lead Customer Service
Debbie Royston
Customer Service Representative
Kim Tiner
Customer Service Representative (Part-time)

Office Hours: Monday-Friday, 8:00 a.m. to 12:00 p.m. and 1:30 to 5:00 p.m.

After Hours and Holidays:
Water and Wastewater emergencies and after hour service reconnections, please call (972) 837-2460

Questions regarding Solid Waste & Recycling, including missed pickups, please call Progressive Waste Solutions (Formerly IESI) at (469) 452-8000

Current Water Restrictions:

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North Texas Municipal Water District to ease water restrictions effective May 1st:

**Landscape watering allowed up to twice a week as needed**

Other restrictions remain in place - for more information visit the Water Conservation Measures Web Page.

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