City of Melissa Utility Billing

The mission of the Utility Billing Department is to ensure accuracy and efficiency in the assessment, distribution, and collection of utility charges.  We will strive to provide customer service that will exceed all expectations by listening to our customers and responding to their needs in a timely, professional, courteous, and respectful manner. 

Location:
901 State Highway 121
Melissa, TX 75454
(972) 838-2035
Fax: (972) 837-4394

Mailing Address:
P.O. Box 409
Melissa, TX 75454

Office Hours are Monday-Friday, 8:00 a.m. to 5:00 p.m.

After Hours and Holidays:
Water and Wastewater emergencies, please call (972) 837-2460
Questions regarding Solid Waste & Recycling, please call IESI at (469) 452-8000

Current Watering Restrictions:

• No watering between 10:00 a.m. and 6:00 p.m.
• No over watering such that a constant stream overflows from the lawn onto driveways, sidewalks, or streets.
• No watering during rain.
  

Want to save water and save money too?  Learn more below: