City of Melissa Values Statement

In conducting business with the citizens of Melissa, our internal city employees, vendors, and other agencies that may interact with City personnel, we will be guided by The Golden Rule. We will treat others with the same level of respect and professionalism that we would expect to be given.

Internally (within the circle of City of Melissa personnel and its supporting agencies) our conduct with each other will be marked with high ethics, honesty, and integrity. We value character and display loyalty to the City and its citizens by focusing on what is best for Melissa as a whole. We are a dedicated, team-oriented staff who shows mutual respect. We value competency and commitment to our jobs. We attempt to understand how to do our job best and how what we do affects others within the city.

We have a sense of duty to the City of Melissa and work with a passion for doing our jobs with excellence. We are dedicated to doing our jobs the right way for we know that what we do today lays a foundation for all those who will one day live in Melissa and for those who will serve them. We value the heritage given to us by those that preceded us and we realize that what we do today leaves our own heritage. We will leave a legacy of making a positive difference in the lives of the citizens of Melissa and those they touch.

We know the citizens of Melissa are our reason for being here. They set policy, vision and procedures through their elected council and mayor. They are the greatest assets of Melissa and we are dedicated to caring for those assets. The citizens of Melissa and others that deal with the city will, because of the way we treat them, have a positive impression of the city government. We will present ourselves as professionals who are accessible, considerate, helpful, caring, and reliable. The citizens are not distractions from our job. They are our job. We will rise to the highest levels of customer service. We will treat everyone equally and fairly regardless of any background considerations. We will focus on their concerns and making life better for them through our services to them.

In our efforts to be professional in conducting the business of the City, we must value flexibility and adaptability. The City of Melissa is growing at a rapid pace. We must be always learning and adapting. We are exploring new ideas, new technologies, new approaches, and new applications. We value growth, education and training. We value confidence and our ability to stand behind our decisions because we base them upon:

• the best information available at the time
• consideration for everyone involved
• concern for how it affects others
• a focus on the best interests of the citizens of Melissa.